This study focused on the factors affecting consumers‟ willingness to pay for water
services: A case of West District, Zanzibar. The study specifically, was set to meet
three objectives, namely; to examine factors affecting consumers‟ willingness to pay
for water service in West District, Zanzibar; to investigate challenges that face water
services in West District, Zanzibar and to examine measures taken by the
Revolutionary Government of Zanzibar in overcoming the challenges facing water
services in Zanzibar.
The study was conducted in West District, Zanzibar and it employed a descriptive
cross-sectional survey research design. Data were gathered by using questionnaires,
face to face interview and focus group discussion as well as observation to
respondents of this study. Data were analyzed using Statistical Package for Social
Scientist (SPSS) and Excel computer program. The study has revealed that, an
average amount of income spend for monthly water bill is Tzs 4,500. It has also been
observed that, ZAWA staffs, Zanzibar Health Officers and Donors were the main
stakeholders in activity. The study has also revealed that, ZAWA/Government
contributed a lot improving the life standard of people, specifically through
improvement of economic activities practiced by the customers. Consumers‟
willingness to pay water bill enabled to improve water supply.
But it has been observed that, consumers unwilling to pay water bill has been facing
some challenges such as sabotage of water infrastructure like pipe, reluctance of
some individuals in paying water bill, lack of modern equipments well as rapid
population growth. In order to reduce these challenges ZAWA/Government is the
increasing of services to their customers. The study hence recommends that the
government should support the consumers who were ready to pay water bill. Also,
the government is urged to provide education on the appropriate ways to handle
consumers as to fetch water in good ways.
Salim, S (2021). The Factors Affecting Consumers‟ Willingness To Pay For Water Services: A Case Of West District, Zanzibar. Afribary. Retrieved from https://afribary.com/works/the-factors-affecting-consumers-willingness-to-pay-for-water-services-a-case-of-west-district-zanzibar
Salim, Salim "The Factors Affecting Consumers‟ Willingness To Pay For Water Services: A Case Of West District, Zanzibar" Afribary. Afribary, 23 Apr. 2021, https://afribary.com/works/the-factors-affecting-consumers-willingness-to-pay-for-water-services-a-case-of-west-district-zanzibar. Accessed 11 Dec. 2023.
Salim, Salim . "The Factors Affecting Consumers‟ Willingness To Pay For Water Services: A Case Of West District, Zanzibar". Afribary, Afribary, 23 Apr. 2021. Web. 11 Dec. 2023. < https://afribary.com/works/the-factors-affecting-consumers-willingness-to-pay-for-water-services-a-case-of-west-district-zanzibar >.
Salim, Salim . "The Factors Affecting Consumers‟ Willingness To Pay For Water Services: A Case Of West District, Zanzibar" Afribary (2021). Accessed December 11, 2023. https://afribary.com/works/the-factors-affecting-consumers-willingness-to-pay-for-water-services-a-case-of-west-district-zanzibar