The Impact F-Commerce On Logistics Performance. A Case Study; Kfc (U) Ltd

TABLE OF CONTENTS

DECLARATION

APROVAL I

DEDICATION iii

ACKNOWLEGEMENT iv

TABLE OF CONTENTS v

LIST OF TABLES viii

ABSTRACT ix

CHAPTER ONE 1

INTRODUCTION 1

1.0 Introduction 1

.1 Background ofthe Study 1

1.2 Statement ofthe Problem 3

1.3 Purpose of the Study 3

1.4 Objectives of the Study 3

1 .5 Research Questions 3

1.6 Scope of the Study 3

1.6.1 Subject scope 3

1 .6.2 Geographical Scope 4

1.6.3 Time Scope 4

1 .7 Significance of the Study 4

1.8 Definition of Key Terms 4

1.9 Conceptual Framework 5

CHAPTER TWO 6

LITERATURE REVIEW 6

2.0 Introduction 6

2.lKeyConcepts 6

2.1.1 Electronic Ccommerce 6

2.1.2 Logistics performance 7

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2.2 Forms of E-commerce systems .7

2.3 The Level of Logistics Performance in Organizations 10

2.4 The Relationship between E-commerce and Logistics Performance 12

CHAPTER THREE 14

RESEARCH METHODOLOGY 14

3.0 Introduction 14

3.1 Research design 14

3.2Population of the study and Area of Study 14

3.3 Sampling Design 14

3.3.1 Sample Size 14

3.3.2 Sampling Technique 15

3.4 Data Sources 15

3.4.1 Secondary Data 16

3.4.2 Primary data 16

3.5 Data Collection Instruments 16

3.5.1 Uuestionnaire 16

3.5.2 Interviewing 16

3.6 Validity and Reliability 17

3.6.2 Reliability 17

3.6.3 Validity 17

3.7 Procedures of Data Collection 17

3.8 Data Analysis and Presentation 17

3.8.1 Data Analysis 17

3.8.2 Data Presentation 18

3.9 Ethical Consideration 18

CHAPTER FOUR 19

DATA PRESENTATION, ANALYSIS AND INTERPRETATION OF FINDINGS 19

4.0 Introduction 19

4.1.1 Demographic Information 19

4.1.2 Marital Status of the Respondents 19

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4.1.3 Age Bracket of Respo~~dents . 20

4.1.4 Level of Education 20

4.1.5 Position held 21

4. 1.6 Period served in this organization 22

4.2 Descriptive Statistics 22

4.2.1 Forms of E-commerce Systems 22

The organization use Radio Frequency Identification (RFID) which tracks the cargo 23

4.2.2 The Level of Logistics Performance in Organizations 25

4.2.3 Relationship between E-Commerce and Logistics Performance 27

CHAPTER FIVE 30

SUMMARY OF THE FINDINGS 30

5.Olntroduction 30

5.1 Conclusion 30

5.2Summary of the Findings 30

5.2.1 The forms of E-comrnerce used at KFC (U) LTD 30

5.2.2 The Level of Logistics Performance in Organizations 31

5.2.3 Relationship between E-Cornmerce and Logistics Performance 32

6.2 Recommendations 33

5.3 Suggestions for Further Research 34

REFERENCES 35

APPENDICES 38