This study investigated "The impact of administrative conflicts 011 service delivery in local
governments in Uganda: the case of Mayuge district." Because of this, there was need to
establish whether administrative conflicts in local governments were caused by the gaps and
violation of the legal framework in a decentralized environment and how it impacts on employee
performance and service delivery.
The study particularly sought to establish causes; examine the impact of conflict on employee
performance, assess the impact of conflict on resource mobilization and utilization and to explore
the impact of conflict on service delivery in Mayuge district local government. The study
adopted a case study design using cluster sampling of Elected District officials ( 4 ); Appointed
district officials (42), District Councillors (32) and other staff (I 7). Data was collected using
questionnaires, interviews and document studies and prepared through checking, editing,
organizing and coding. Then data was coded in tabular form from the quantitative data from
The findings revealed a significant relationship between the causes of administrative conflict
and its impact on employee performance. The study further revealed that there was significant
influence of conflict on resource mobilization and utilization and service delivery in Mayuge
district local government. Finally, the study established that the local government framework
in a decentralized setting and multi party setting called for a dual personnel system which was
vulnerable to conflict.
The study thus concluded that the legal framework is a vital determinant and mitigation of
conflict which eventually affects employee performance and service delivery in Local
Governments. Basing on the above conclusions and study recommendations, the researcher
feels that the findings of this study may be resourceful to scholars; administrators, legislative
and policy makers.
Julius, G (2021). The Impact Of Administrative Conflicts On Service Delivery In Local Governments In Uganda: The Case Of Mayuge District. Afribary. Retrieved from https://afribary.com/works/the-impact-of-administrative-conflicts-on-service-delivery-in-local-governments-in-uganda-the-case-of-mayuge-district
Julius, Gaswaga "The Impact Of Administrative Conflicts On Service Delivery In Local Governments In Uganda: The Case Of Mayuge District" Afribary. Afribary, 12 Jun. 2021, https://afribary.com/works/the-impact-of-administrative-conflicts-on-service-delivery-in-local-governments-in-uganda-the-case-of-mayuge-district. Accessed 17 Oct. 2021.
Julius, Gaswaga . "The Impact Of Administrative Conflicts On Service Delivery In Local Governments In Uganda: The Case Of Mayuge District". Afribary, Afribary, 12 Jun. 2021. Web. 17 Oct. 2021. < https://afribary.com/works/the-impact-of-administrative-conflicts-on-service-delivery-in-local-governments-in-uganda-the-case-of-mayuge-district >.
Julius, Gaswaga . "The Impact Of Administrative Conflicts On Service Delivery In Local Governments In Uganda: The Case Of Mayuge District" Afribary (2021). Accessed October 17, 2021. https://afribary.com/works/the-impact-of-administrative-conflicts-on-service-delivery-in-local-governments-in-uganda-the-case-of-mayuge-district