The Impact of E-Banking on Deposit Money Banks (Dmbs) Service Delivery in Nigeria

ABSTRACT

With the proliferation of the internet coupled with the growing acceptance of the digital lifestyle and the world becoming increasingly addicted to e-business, the trend of cash transactions is now giving way to electronic payment system. Considering the rapid channel for performing various bank transactions spread in the adoption of electronic banking as a among banks in Nigeria. This study investigated the impact of e-banking on deposit money banks (DMBS) service delivery in Nigeria using a case study of deposit money banks in Nigeria. In pursuance of this objective, primary data were obtained by administering questionnaire forms to customers of purposively selected banks, using the Statistical Package for Social Science (SPSS) and it was observed that banks’ service delivery in Nigeria since the adoption of electronic banking has improved compared to the era of traditional banking. This improvement was noticed in the strength of banks, revenue and capital bases as well as significant influence services delivery interm of transactional convenience, time required to complete a transaction, cost of transaction, and transaction reliability. It was concluded that the introduction of e-banking drastically improved service delivery of deposit money banks in Nigeria.