ABSTRACT
The main aim of this study was to investigate the impact of results based management on
service delivery. Gweru Public Works was used by the researcher as the case study.
Literature was reviewed in order to establish the existing gap on impact of results based
management and service delivery. To capture reality as it was seen and experienced by the
respondents the researcher used both qualitative and quantitative of data analysis. During data
collection questionnaires and interviews were used and the data collected was analysed and
presented in tables, pie charts and graphs. The findings revealed that though Public Works
uses results based management as a tool to enhance service delivery, both employees and the
head of departments do not understand it because of ignorance and lack of training and
therefore hindering the success stories of RBM in delivering services. The study also revealed
that lack of resources to carry out work and lack of incentives also affects results based
management. Recommendations to train and incentivise employees were suggested to the
organisation.
MAPOSA, L (2021). The Impact Of Integrated Results Based Management On Service Delivery. A Case Study Of Ministry Of Local Government, Public Works And National Housing, Gweru.. Afribary. Retrieved from https://afribary.com/works/the-impact-of-integrated-results-based-management-on-service-delivery-a-case-study-of-ministry-of-local-government-public-works-and-national-housing-gweru
MAPOSA, LILIAN "The Impact Of Integrated Results Based Management On Service Delivery. A Case Study Of Ministry Of Local Government, Public Works And National Housing, Gweru." Afribary. Afribary, 04 May. 2021, https://afribary.com/works/the-impact-of-integrated-results-based-management-on-service-delivery-a-case-study-of-ministry-of-local-government-public-works-and-national-housing-gweru. Accessed 08 May. 2024.
MAPOSA, LILIAN . "The Impact Of Integrated Results Based Management On Service Delivery. A Case Study Of Ministry Of Local Government, Public Works And National Housing, Gweru.". Afribary, Afribary, 04 May. 2021. Web. 08 May. 2024. < https://afribary.com/works/the-impact-of-integrated-results-based-management-on-service-delivery-a-case-study-of-ministry-of-local-government-public-works-and-national-housing-gweru >.
MAPOSA, LILIAN . "The Impact Of Integrated Results Based Management On Service Delivery. A Case Study Of Ministry Of Local Government, Public Works And National Housing, Gweru." Afribary (2021). Accessed May 08, 2024. https://afribary.com/works/the-impact-of-integrated-results-based-management-on-service-delivery-a-case-study-of-ministry-of-local-government-public-works-and-national-housing-gweru