The Impact of Job Satisfaction On Organizational Performance: A Case Study of National Insurance Corporation~

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TABLE OF CONTENT

Declaration

Approval

Dedication Ii

Acknowledgement iv

Abstract V

Table of content vi

CHAPTER ONE: INTRODUCTION AND BACKGROUND TO THE STUDY

1.0 Introduction 1

1.1 Background to the study 1

1.2 Statement of the problem 2

1.3 Purpose of the study 2

1.4 Objectives of the study 3

1.5 Research Questions 3

1.6 Scope of the study 4

1.7 Significance of the study 4

CHAPTER TWO: LITERATURE REVIEW

2.0 Introduction 7

2.lJob satisfaction 8

2.2 Organizational Performance 9

2.3The role of motivation 10

2.4Ways that can enhance organizational performance 12

2.5The relationship between job satisfaction and organizational

performance 14

2.6 The challenges that face job satisfaction 15

vi

2.7 Conclusion .16

CHAPTER THREE RESEARCH DESIGN AND METHODOLOGY

3.1 Research design 17

3.2 sampling framework and sample size 17

3.2.1 sampling framework 17

3.2.2 Sample size 18

3.2.3 Methods of data collection 19

3.2.4 Interview 20

3.2.5 Observation 20

3.2.6Questionnaire 23

CHAPTER FOUR: PRESENTATION AND DISCUSSION OF RESEARCH

FINDINGS

4.0 Introduction 24

4.1 Nature of the respondents 24

4.2.1 Sex composition 24

4.2.2 Age distribution 25

4.2.3 Marital status of respondents 26

4.2.4 The role of motivation 27

4.2.5 Ways in which job satisfaction can enhance organizational

performance 28

4.2.6 The relationship between job satisfaction and organizational performance

in National Insurance Corporation 29

4.2.7 The challenges that face job satisfaction in National Insurance

Corporation 30

VI

CHAPTER FIVE: DISCUSSION OF THE FINDINGS

5.0 Discussion of findings 32

5.2.0 Conclusion 34

5.2.7 Recommendations 36

Appendix A: Research Instrument 40

Appendix B: Budget 45

Appendix C: Time frame 46

ABSTRACT The researcher set out to assess the impact of job satisfaction on organizational performance. The study was carried out in National Insurance Corporation in Kampala Central division and was guided by the following objectives, to assess the role of motivation in facilitating performance in National Insurance Corporation, to examine the ways in which job satisfaction enhances organizational performance in NIC, to find out th~ relationship between job satisfaction and employee performance in NIC and to determine the challenges that affect job satisfaction in NIC. A sample of 46 employees were selected and these included managers, officers, drivers and office assistants. The study used a correlational study design with both qualitative methods of data analysis. Random sampling method was used in choosing respondents for the study. The findings of the study revealed that there is a very significant relationship between job satisfaction and organizational performance which showed that job satisfaction can directly influence organizational performance as a result of contentment that may arise in the organization. A significant 90% of the respondents were in agreement to this. Basing on these findings, the researcher recommends that the employers should always take time to clear the air of misunderstandings and tensions by the employees. The employers should take responsibility of empowering his employees with the spirit of concern and support. Build trust through managerial competence and ethical behavior. Create a workforce that is both interesting and enjoyable. Inspiring the subordinates and providing them with tools that facilitate their progress are fundamental in channeling their efforts towards the organization’s advancement.

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APA

MADINAH, S (2022). The Impact of Job Satisfaction On Organizational Performance: A Case Study of National Insurance Corporation~. Afribary. Retrieved from https://afribary.com/works/the-impact-of-job-satisfaction-on-organizational-performance-a-case-study-of-national-insurance-corporation

MLA 8th

MADINAH, SHEMA "The Impact of Job Satisfaction On Organizational Performance: A Case Study of National Insurance Corporation~" Afribary. Afribary, 20 Aug. 2022, https://afribary.com/works/the-impact-of-job-satisfaction-on-organizational-performance-a-case-study-of-national-insurance-corporation. Accessed 04 Dec. 2022.

MLA7

MADINAH, SHEMA . "The Impact of Job Satisfaction On Organizational Performance: A Case Study of National Insurance Corporation~". Afribary, Afribary, 20 Aug. 2022. Web. 04 Dec. 2022. < https://afribary.com/works/the-impact-of-job-satisfaction-on-organizational-performance-a-case-study-of-national-insurance-corporation >.

Chicago

MADINAH, SHEMA . "The Impact of Job Satisfaction On Organizational Performance: A Case Study of National Insurance Corporation~" Afribary (2022). Accessed December 04, 2022. https://afribary.com/works/the-impact-of-job-satisfaction-on-organizational-performance-a-case-study-of-national-insurance-corporation