THE IMPACT OF LOGISTICS MANAGEMENT ON ORGANISATION PERFORMANCE; ACASE STUDY OF BRITANNIA ALLIED INDUSTRIES (U) LIMITED

TABLE OF CONTENTS

DECLARATION .......................................................................................................................................... i

APPROVAL ............................................................................................................................................... ii

DEDICATION ....................................................................................................................................... iii

ACKNOWLEDGEMENT ...................................................................................................................... iv

TABLE OF CONTENTS ........................................................................................................................ v

LIST OF FIGURES ................................................................................................................................ ix

LIST OFT ABLES .................................................................................................................................. x

ABSTRACT ........................................................................................................................................... xi

CHAPTER ONE ..................................................................................................................................... 1

1.0 Introduction ................................................................................................................................... 1

1.1 Background to the Study ................................................................................................................ 1

1.2 Problem Statement... ...................................................................................................................... 2

1.3 Purpose of the Study ...................................................................................................................... 3

1.4 Objectives of the Study .................................................................................................................. 3

1.5 Research Questions ........................................................................................................................ 3

1.6 Scope of the Study ......................................................................................................................... 3

1.6.1 Subject Scope ............................................................................................................................. 3

1.6.2 Time Scope ................................................................................................................................. 3

1.6.3 Geographical Scope .................................................................................................................... 3

1.7 Significance of the Study ............................................................................................................... 4

1.8 Conceptual frame work .................................................................................................................. 5

CHAPTER TWO .................................................................................................................................... 6

LITERATURE REVIEW ........................................................................................................................ 6

2.0 Introduction ................................................................................................................................... 6

2.1 Key Logistics Activities in an Organization ................................................................................. 6

2.1.1 Distribution Activities ................................................................................................................. 6

2.1.2 Acquisition and Procurement Activities ...................................................................................... 7

2.1.3 Production logistics activities ...................................................................................................... 7

2.2 Effects of information flow on performance ................................................................................... 8

2.2.1 Service delivery ........................................................................................................................... 9

2.2.2 Profitability levels ..................................................................................................................... I 0

2.2.3 Cost reduction ........................................................................................................................... I 0

2.2.4 Human Resource Capabilities and performance levels, .............................................................. 10

2.2.5Performance of User and management functions ........................................................................ I 0

2.3 Relationship between logistics management and Organization performance ................................. 11

CHAPTER THREE ............................................................................................................................... 14

RESEARCH METHODOLOGY ........................................................................................................... 14

3.0 Introduction ................................................................................................................................. 14

3.1 Research Design .......................................................................................................................... 14

3.2 Study Population ......................................................................................................................... 14

3.3 Sampling Design and Sampling Techniques ................................................................................. 14

3.4 Sample Size ................................................................................................................................. 14

3.5 Data Collection Sources ............................................................................................................. 15

3.5.1 Primary Data ............................................................................................................................. 15

3.5.2 Secondary Data ......................................................................................................................... 15

3.6 Data Collection Methods .............................................................................................................. 15

3.7 Research Collection Instruments .................................................................................................. 15

3.7.1 Questionnaire ............................................................................................................................ 15

3.7.2 Interviews ................................................................................................................................. 16

3.8 Data Collection Procedure ........................................................................................................... 16

3.9 Validity and Reliability ................................................................................................................ 16

3.9.1 Yalidity ...................... ··········:······· ............................................................................................. l6

3.9.2 Reliability ............................... : ................................................................................................. 16

3.10 Data Analysis ............................................................................................................................ 17

CHAPTER FOUR ................................................................................................................................. 18

PRESENTATION, ANALYSIS AND DISCUSSION OF THE FINDINGS ........................................... 18

4.0 Introduction ................................................................................................................................. 18

4.0.1 Response rate ............................................................................................................................ 18

4.1 Demographic characteristics ........................................................................................................ 18

4.1 Age of respondents ...................................................................................................................... 19

4.1.2 Gender of Respondents ............................................................................................................. 19

4.1.3 Level of Education .................................................................................................................... 20

4.1.5 Duration of the Respondents ..................................................................................................... 21

4.2 Findings on the Key Logistic activities practiced by Britannia Allied Industries (U) Limited ........ 21

4.2.1 Existence Procurement and Logistics Management ................................................................. 22

4.2.2. Logistics activities carried out at Britannia Allied Industries (U) Limited ................................. 23

4.2.3 Efficiency levels of Procurement and Logistics department at Britannia Allied Industries .......... 25

4.3 Findings on the effects of information flow on the organizational performance exhibited at Britannia Allied Industries (U) Limited ................... 25

4.3.2 Effects of information flow at Britannia Allied Industries (U) Limited ...................................... 27

4.4 Findings on the Relationship between the Logistics and the organizational performance at Britannia Allied (U) Industries Limited .......................... 28

4.4.1 Extent to which Logistics management and organizational performance is related ..................... 28

4.4.2. Logistics management and cost reduction at Britannia Allied (U) limited ................................. 29

4.4.3. Logistics management and Effective organizational performance in Supply Chain Management ··················································304.

4.4. Logistics and Operational Profitability .................................................................................... 30

4.4.5 Proper Logistics function helps to meet operations user requirements and customer demands ... 31

CHAPTER FIVE ............................................................................................................................... 33

SUMMARY OF THE FINDINGS, CONCLUSIONS AND RECOMMENDATIONS ....................... 33

5.0 Introduction ................................................................................................................................. 33

5.1. Summary of the findings ............................................................................................................. 33

5.2. Conclusions ................................................................................................................................ 34

5.3 Recommendations ....................................................................................................................... 35

5.4 Areas for further research ............................................................................................................ 35

REFERENCES ..................................................................................................................................... 36

APPENDICES ...................................................................................................................................... 38

APPENDIX l/: Questionnaire for the Study .......................................................................................... 38

Interview Guide ..................................................................................................................................... 41 

ABSTRACT 

The study aimed at Logistics management and organizational performance the research was guided by three objectives that included; To identify the key logistics activities practiced, the effects of logistics information flow on the organizational performance and the relationship between the logistics management and organization performance at Britannia Allied Industries(U)Limited. The qualitative and quantitative approaches of analyzing data, stratified sampling was used considered 50 respondents, data was collected using questionnaires and interview guide. The researcher encountered several challenges such as; financial difficulties, unwillingness of respondents, high transport cost. The findings were based on objectives of study; logistic activities carried out at Britannia Allied Industries were; acquisition and procurement, material handling, production activities and distribution activities were cited by respondents. The findings revealed that there was effect of information flow and this was indicated with quick customer response about products and services, profitability and production levels increased better service delivery and inventory policy. It was found out that there is a strong relationship between logistics management and organizational performance, the relationship ensured cost reduction, effective supply chain management, meeting the user requirements and customer demands among other aspects. There was recommendations cited in respect to findings, objectives; there is need to enrich (he training of staff with modern logistics activities, organization focus on ensuring quality service delivery