THE IMPACT OF TENDERING PROCESS ON SERVICE DELIVERY CASE STUDY OF MBALE DISTRICT LOCAL GOVERNMENT

TABLE OF CONTENTS

DECLARATION ..................................................................................... i

APROVAL ........................................................................................... ii

DEDICATION ........................................................................................................... iii

ACKNOWLEDGEMENTS ............................................................................................ iv

ACRONOMY .............................................................................................................. v

CHAPTER ONE .................................. : ....................................................................... 1

INTRODUCTION ....................................................................................................... 1

1. O Introduction ................................................................................................ 1

1.1 Background of the study .............................................................................. 1

1.2 Statement of the problem ........................................................................... .4

1. 3 Purpose of the study .................................................................................... 4

1.4 Objectives of the study ................................................................................ 5

1.5 Research Questions .................................................................................... 5

1.6 Scope of the study ....................................................................................... 5

1.6.1 Content scope ............................................................................................. 5

1.6.2 Geographical scope ...................................................................................... 5

1.6.3 Time scope ................... , ................................................................................ 5

1. 7 Significance of the study ............................................................................... 5

1.8 Conceptual framework .................................................................................. 7

CHAPTER TWO ......................................................................................................... 8

LITERATURE REVIEW ............................................................................................... 8

2.0 Introduction ........................................................................................................ 8

2.1 Challenges encountered in the tendering process in Uganda ............................ 8

2.2 Challenge of getting the right service provider ............................................... 11

2.3 Indicators of Quality Service Delivery ............................................................ 13

2.4 Effects of tendering process on service delivery ............................................ 14

CHAPTER THREE .................................................................................................... 16

RESEARCH METHODOLOGY .................................................................................... 16

3. O Introduction ................. '. ............................................................................. 16

3.1 Research Design ......................................................................................... 16

3.2 Population of the study ............................................................................... 16

3.2.2 Sample and sample size .......................................................17

3.2.2 Sample ...................................................................................................... 17

3.2.3 Sampling Procedures .................................................................................. 17

3.3 Sources of data .......................................................................................... 17

3.3.1 Primary Data ............................................................................................. 17

3.3.2 Secondary Data ......................................................................................... 18

3.4 Data Collection methods ............................................................................ 18

3.4.1 Documentation .......................................................................................... 18

3.4.2 Questionnaire ...................... : ...................................................................... 18

3.5 Data processing ......................................................................................... 18

3.6 Data Analysis ............................................................................................ 19

3.7 Ethical consideration .................................................................................. 19

CHAPTER FOUR ...................................................................................................... 20

PRESENTATION, INTERPRETATION AND ANALYSIS OF FINDINGS ............................ 20

4.0 INTRODUCTION ....................................................................................... 20

4.1 Demographic characteristics ...................................................................... 20

4.1.1 Gender of respondents .............................................................................. 20

4.1.2 Age distribution of respondents ................................................................. 21

4.1.3 Academic qualifications of respondents ...................................................... 22

4.2 The challenges encount,ered in the Tendering process ................................. 24

4.2.1 The following are the challenges encountered in tendering process .............. 25

4.3.2. Challenges of getting the right service provider ........................................... 27

4.4 The effects of tendering on service delivery ................................................. 31

4.2.3 The ways through which tendering affects service delivery ............................ 32

CHAPTER FIVE ....................................................................................................... 34

SUMMARY, CONCLUSION, RECOMMENDATIONS AND ............................................... 34

SUGGESTIONS ................................................................................... 34

5.0 Introduction ........................................................................... 34

5.1 Summary of the findings ......................................................... 34

5. 2 Conclusion ................................................................................. 35

5.3 Recommendations ......................................................................................... 35

5.4 Areas of further research .......................................................... 36

REFERENCES ................................................................................. 37

APPENDICES: APPENDIX I RESEARCH INSTRUMENT ............................................ 40

Appendix ii : Research Budget ...................................................... 44

Appendix ii : Time Frame ............................................................... 45