ABSTRACT
This research-the implication of communication on labour conflict is in partial fulfillment of the condition for the award of Higher national Diploma in Accountancy.
Despite, the importance of communication in an organization many still do not know how to go about it to enhance sanity where there is conflict and prevent conflict where there is calm.
The work delve into conflict management in an organization through communication by management it contains ways of carrying out effective communication in organization to avoid labour conflict.
The general state of hypothesis was based on the consumption that communication has implication on labour conflict prevention and resolution. With review of relevant literature and administration of questionnaire sufficient information in relation to the system under study were sourced.
In line with the results of the investigation conclusions and recommendations were made and if adhere to would achieve effective communication ability of manager to curb labour conflict.
TABLE OF CONTENTS
COVER PAGE
TITLE PAGE
APPROVAL SHEET
ACKNOWLEDGMENT
DEDICATION
TABLE OF CONTENTS
ABSTRACT
CHAPTER ONE
BACKGROUND OF THE STUDY
1.1STATEMENT OF PROBLEMS
1.2OBJECTIVE OF THE STUDY
1.3SIGNIFICANCE OF THE STUDY
1.4HYPOTHESIS
1.5RESEARCH QUESTIONS
1.6SCOPOE AND LIMITATION
1.7DEFINITION OF TERMS
REFERENCES
CHAPTER TWO
REVIEW OF RELATED LITERATURE
2.0INTRODUCTION
2.1PURPOSE AND IMPORTANCE OF COMMUNICATION
2.2FORMS OF COMMUNICATION
2.3CHANNELS OF COMMUNCATION IN GUNIEAS
2.3.1FORMAL COMMUNICATION
2.3.1(A)VERTICAL COMMUNICATION
2.3.1(AI)DOWNWARD COMMUNICATION
2.3.1(AII)UPWARD COMMUNICATION
2.3.1(B)HORIZONTAL COMMUNICATION
2.3.1©COMPLEX COMMUNICATION
2.3.2INFORMAL COMMUNICATION CHANNELS
2.3.3(A)RUMOURS
2.3.2(B)GRAPE LINE
2.4GRAPHIC AIDS TO COMMUNICATION
2.4.1(A)TABLES
2.4.1(B)FIGURES
2.4.1©GRAPHS
2.4.2ADVANTAGES OF DIAGRAMATIC AIDS
2.4.3MIS-COMMUNICATION
2.4.4BARRIER TO EFFECTIVE COMUNICATION
2.4.5CONSEQUENCE OF POOR COMMUNICATION
2.4.6RULES OF GOOD COMMUNICATION
2.5HISTORY OF LABOUR UNION
2.6LABOUR UNION
2.7LABOUR CONFLICT
2.8INTER UNION CONFLICT
2.9MANAGEMENT AND UNION CONFLICT
2.10LABOUR CONFLICT RESOLUTION
REFERNCES
CHAPTER THREE
RESEARCH AND METHODOLOGY
3.0INTRODUCTION
3.1RESEARCH APPROACH
3.2RESEARCH STRATEGIES
3.3SOURCES OF DATA RESEARCH INSTRUMENT
3.4METHODS OF INVESTIGATION
REFERENCES
CHAPTER FOUR
4.0DATA ANALYSIS AND PRESENTATION
4.1TEST AND PROVE OF HYPOTHESIS
CHAPTER FIVE
SUMMARY OF FINDINGS, CONCLUSION AND RECOMMENDATION
5.0SUMMARY OF FINDINGS
5.1CONCLUSION
5.2RECOMMENDATION
BIBLIOGRAPHY
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