The Influence Of Formal Communication On Employee Performance: A Case Study Of Kampala Internatonal University

TABLE OF CONTENTS

DECLARATION

APPROVAL jj

DEDICATION

ACKNOWLEGEMENT iv

LIST OF ABBREVIATIONS v

CHAPTER ONE 1

INTRODUCTION 1

1.0 Introduction 1

1.1 Back ground of the study 1

1.2 Statement of the problem 3

1.3. Objectives of the study 4

1.3.1. The general objective 4

1.3.2. The specific objectives 4

1.4 Research questions 4

1.5 Scope of the study 4

1.5.1 Geographical scope 5

1.5.2 Content scope 5

1.5.3. Time scope s

1.6. Significance of the study 5

1.8. Definitions of key terms 6

CHAPTER TWO 7

LITERATURE REVIEW 7

2.0 Introduction 7

2.3 Influence of formal communication on employee performance 7

2.4. Challenges in using formal communication 8

2.5. Mechanisms to Improve on Formal Communication 10

2.1. Meaning of communication 11

2.2 Communication process 12

CHAPTER TWO 13

vi

RESEARCH METHODOLOGY .13

3.0. Introduction 13

3.1. Research Design 13

3.2. Area and population of the study 13

3.3. Sampling technique 13

3.3.1 Sample size 13

3.4. Data collection methods 14

3.5. Validity and reliability of instruments 14

3.6. Data possessive and analysis 15

3.7. Limitation of the study 15

3.7.1. Testing 15

3.7.2. Extraneous variables 16

3.7.3. Time 16

3.7.4. Fatigue 16

CHAPTER FOUR 17

DATA PRESENTATION, INTERPRETATION AND ANALYSIS OF FINDINGS 17

4.0 Introduction 17

4.1 Respondents particulars 17

4.2 The challenges encountered in using formal communication on employee

performance of Kampala International University 19

4.3 Mechanisms to reduce on the challenges faced in Formal Communication

in Kampala International University 22

CHAPTER FIVE 25

SUMMARY, CONCLUSION, RECOMMENDATIONS AND 25

AREAS OF FURTHER STUDY 25

5.0 Introduction 25

5.1 Summary of the findings 25

5.2 Conclusion 26

5.3 Recommendations 27

5.4 Areas of further research 28

APPENDICES 29