The study aimed at examining the inventory ri1anagement and customer satisfaction in Mukwano
Group of Companies by taking objectives to determine the impact inventory levels on customer
satisfaction in Mukwano Group of Companies, to examine the challenges in managing inventory
and consumption, to establish the relationship between inventory management on customer
satisfaction in Mukwano Group of Companies. Inventory management plays a vital role in
enhancing customer satisfaction among the manufacturing firms in Uganda. Customer
satisfaction is crucial since manufacturing firms contribute greatly to the economic development
of a country.
A sample size was carried out on all the 150 respondents at Mukwano Group of Companies who
were directly and indirectly involved in the inventory management. In this regard the researcher
adopted the questionnaire, interview guide and observation guide as instruments which were
used to collect the data. A response rate of 90% was obtained. Based on the research findings, all
the respondents (1 00%) indicated that the company experienced shortages in inventory.
Mukwano group of companies should put a lot of efforts in the following; verification and
tendering to ensure that the organization gets reliable suppliers. The study concluded that
manufacturing firms have poor inventory management systems and this has greatly impacted on
their ability to satisfy the customer.
, L (2021). The Inventory Management And Customer Satisfaction; A Case Of Mukw Ano Group Of Companies. Afribary. Retrieved from https://afribary.com/works/the-inventory-management-and-customer-satisfaction-a-case-of-mukw-ano-group-of-companies-1
, LUNKUNSESARAH "The Inventory Management And Customer Satisfaction; A Case Of Mukw Ano Group Of Companies" Afribary. Afribary, 11 Jun. 2021, https://afribary.com/works/the-inventory-management-and-customer-satisfaction-a-case-of-mukw-ano-group-of-companies-1. Accessed 07 Jul. 2022.
, LUNKUNSESARAH . "The Inventory Management And Customer Satisfaction; A Case Of Mukw Ano Group Of Companies". Afribary, Afribary, 11 Jun. 2021. Web. 07 Jul. 2022. < https://afribary.com/works/the-inventory-management-and-customer-satisfaction-a-case-of-mukw-ano-group-of-companies-1 >.
, LUNKUNSESARAH . "The Inventory Management And Customer Satisfaction; A Case Of Mukw Ano Group Of Companies" Afribary (2021). Accessed July 07, 2022. https://afribary.com/works/the-inventory-management-and-customer-satisfaction-a-case-of-mukw-ano-group-of-companies-1