The Role Of Human Resource Management In Promoting Institutional Efficiency In Public Sectors: A Case Study Of Dodoma Municipality

ABSTRACT

The study was conducted in Dodoma region where by Dodoma Municipality is selected as

the study area. The study focuses on the role of human resource management in

promoting institution efficiency. The main objective of the study is to assess the role of

HRM in promoting institutional efficiency. Specifically this study intends to examine how

HRM promotes institutional efficiency, to assess the contribution of HRM in ensuring

institutional efficiency and lastly to examine the challenges facing HRM in promoting

efficiency.

A sample of 60 respondents was used and the methods used in data collection are

interviews, questionnaire and documentary review. The statistical package for social

science (SPSS) was used for management of data and analysis. In this study the theories

pertaining to HRM was established to acquaint the reader with patterns, frameworks and

approaches in the field of human resource management.

The study reveals that despite the experiences from within and outside the continent,

Tanzania public sectors have been facing a number of challenges, which has reduced the

speed of the reform process. For instance, institutional capacity, budgetary deficits exist

and the performance of public services has not improved owing to factors such as the

politicization of the civil service, coupled with corruption and lack of accountability,

which undermine not only professionalism but also competence, is lacking or simply

inadequate in many sectors. The lack of transparency in the management of national

affairs, coupled with inappropriate information technology, slows down the flow of

information and, hence, the ability of stakeholders to participate in policy formulation and

decision-making.

The study recommends that in order to improve public sectors the government should

strengthen New Public Management (NPM), which includes, Performance-Oriented Civil

Service, Total Quality Management, Decentralization, Pay Reform, Commercialization

and Customer- Driven Government; Performance contracting and commercialization

techniques.