Web based passenger ticket reservation and management system1

Chapter one

Introduction

1.1 Background of the Study

In   the   advanced   world   like   China,   Britain,   Australia   and   the   United   State   of

America, ticketing system are usually automated with the use of internet and e-

commerce. Smart cards are usually used to make payment and ticket generated

after. The use of electronic ticketing system has increasingly helped to address the

problem of long queue and time wastage problem. (Watts, 2012).

An electronic ticketing system is a computerized system that is designed to collect,

store and retrieve information as well as conduct transactions related to passengers

and trains. The idea behind a web-based road ticketing and payment system was

originally designed and incorporated by bus operators. (Clifford, 2010).

E-tickets or card indicates that its holder has right to a specified service, right or

consideration. Electronic tickets (e-tickets) give evidence that their holders have

permission to enter a place of entertainment, use a means of transportation, or have

access to some internet services. E-ticket system is an easy and quick way to pay

for train services. (Cooper, 2007).

Electronic   ticketing   is   a   way   of   documenting   sale,   checking   ticket   usage   and

accounting for a passenger's transportation without the traditional usage of paper

“value   documents”.   Passengers   can   make   payment   and   print   their   e-tickets

ubiquitously. Passenger ticketing system is an essential system designed to address

the  problem  of  long queue   and  unnecessary  time  wastage  associated  with  bus

ticketing. Ticket counter is generally associated with long queue; the problem is so

clear and visible that it demands an urgent step in addressing the situation. Aside

from the problem of long queue  and time wastage, passengers  also experience

stress   and   frustration.   Reasons   for   the   long   queue   that   is   associated   with   the

traditional   bus   ticketing   includes   the   limited   counters   available   to   deal   with

passengers at peak time and transaction time. (Bent, 2011).

Making payment online saves time as payment can be made anytime around the

world. It also gives the transport corporation insight into what logistics will be

needed for each journey. The aim of the system is to make bus ticketing quick,

easy   and   less   frustrating.   The   system   attempts   to   reduce   the   service   time   of

checking route and obtaining bus, train ticket. 

The System will make it possible for transport customers to manage their payment

electronically, and the administrators to work on the databases in a user friendly

manner. The customers are to register online before getting access to the database.

Once a user is registered, the user has an account which the user can use for query.

The user can check availability of bus service for a particular day, make payment

and print the electronic ticket. The user account will contain adequate information

about the user entered during the registration and will also allow the user to get

access  to   his  previous  transactions,   make   enquiry  about   the   travel   fare,  check

availability of seats, make payment and update his account. The bus administrator

is   required   to   login   using   an   administrative   password,   once   the   password   is

authenticated, the administrator will have access to register another administrator,

modify all the information stored in the database of the system. The information

stored in the database will include; description of the bus, train stoppages attributes

and statistics of stations, and physical description of coaches, all the reservations

that have been made, etc. (Henry, 2002).

In view of the above this research work is to Design and implement web based

passenger   ticket   reservation   and   management   system   for   Agofure   transport

company.

1.2 Statement of the Problem 

Some of the problem associated with the study are stated below:

i. The passengers will have to stay on the queue for long hour before been

attended to make enquiry, check bus, bus schedule and purchase their travel

ticket

ii. Inefficient customer service which leads to long queue during peak period

(productive time is wasted on the queue). 

iii. Business manager lacks the capacity to provide specialized service because

they don’t have real time information.

iv. Poor financial management.

v. No customer database.

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APA

Abiogbe, O (2019). Web based passenger ticket reservation and management system1. Afribary.com: Retrieved March 03, 2021, from https://afribary.com/works/web-based-passenger-ticket-reservation-and-management-system1

MLA 8th

Ogaga, Abiogbe. "Web based passenger ticket reservation and management system1" Afribary.com. Afribary.com, 19 Jun. 2019, https://afribary.com/works/web-based-passenger-ticket-reservation-and-management-system1 . Accessed 03 Mar. 2021.

MLA7

Ogaga, Abiogbe. "Web based passenger ticket reservation and management system1". Afribary.com, Afribary.com, 19 Jun. 2019. Web. 03 Mar. 2021. < https://afribary.com/works/web-based-passenger-ticket-reservation-and-management-system1 >.

Chicago

Ogaga, Abiogbe. "Web based passenger ticket reservation and management system1" Afribary.com (2019). Accessed March 03, 2021. https://afribary.com/works/web-based-passenger-ticket-reservation-and-management-system1

Web based passenger ticket reservation and management system1

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