WORKFLOW BASED COMPLAINT MANAGEMENT SYSTEM

ABSTRACT
Contemporary workflow management systems are driven by explicit process models, i.e., a completely specified workflow design is required in order to enact a given workflow process. Creating a workflow design is a complicated time-consuming process and, typically, there are discrepancies between the actual workflow processes and the processes as perceived by the management. Therefore, we have developed techniques for discovering workflow models. The starting point for such techniques is a so-called "workflow log" containing information about the workflow process as it is actually being executed. We present a new algorithm to extract a process model from such a log and represent it in terms of a Petri net. However, we also demonstrate that it is not possible to discover arbitrary workflow processes. We explore a class of workflow processes that can be discovered. We show that the α-algorithm can successfully mine any workflow represented by a so-called SWF-net.

TABLE OF CONTENT
TITLE PAGE                                   
CERTIFICATION                               
APPROVAL                               
DEDICATION                                   
ACKNOWLEDGEMENT                       
ABSTRACT                                   
TABLE OF CONTENT 

                              
CHAPTER ONE
1.0    INTRODUCTION                           
1.1    STATEMENT OF PROBLEM                       
1.2    PURPOSE OF STUDY                           
1.3    AIMS AND OBJECTIVES                        
1.4    SCOPE / DELIMITATIONS                       
1.5    LIMITATIONS/CONSTRAINTS                       
1.6    DEFINITION OF TERMS 
                      
CHAPTER TWO
2.0    LITERATURE REVIEW    
                       
CHAPTER THREE
3.0    METHODS FOR FACT FINDING AND DETAILED DISCUSSIONS OF THE SYSTEM
3.1     METHODOLOGIES FOR FACT-FINDING
3.2    DISCUSSIONS             

CHAPTER FOUR
4.0    FUTURES, IMPLICATIONS AND CHALLENGES OF THE SYSTEM
4.1    FUTURES
4.2    IMPLICATIONS
4.3    CHALLENGES

CHAPTER FIVE
5.0    RECOMMENDATIONS, SUMMARY AND CONCLUSION       
5.1    RECOMMENDATION                           
5.2    SUMMARY                               
5.3    CONCLUSION                               
5.4    REFERENCES                   

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APA

Possibility, A. (2018). WORKFLOW BASED COMPLAINT MANAGEMENT SYSTEM. Afribary. Retrieved from https://afribary.com/works/workflow-based-complaint-management-system-3680

MLA 8th

Possibility, Aka "WORKFLOW BASED COMPLAINT MANAGEMENT SYSTEM" Afribary. Afribary, 29 Jan. 2018, https://afribary.com/works/workflow-based-complaint-management-system-3680. Accessed 24 May. 2024.

MLA7

Possibility, Aka . "WORKFLOW BASED COMPLAINT MANAGEMENT SYSTEM". Afribary, Afribary, 29 Jan. 2018. Web. 24 May. 2024. < https://afribary.com/works/workflow-based-complaint-management-system-3680 >.

Chicago

Possibility, Aka . "WORKFLOW BASED COMPLAINT MANAGEMENT SYSTEM" Afribary (2018). Accessed May 24, 2024. https://afribary.com/works/workflow-based-complaint-management-system-3680

Document Details
Field: Computer Science Type: Project 40 PAGES (5932 WORDS) (rtf)