A Study of Passenger Satisfaction and Service Quality of Selected airlines in Nigeria
The aim of this research is to conduct a comparative study of passenger satisfaction and service quality in Nigeria among the considered airlines (Virgin Atlantic, British airways and Med-view airline) on Lagos to London route/flights. The research was based on assessing the level of passenger satisfaction on the airline service quality attributes/dimensions. The study shows and ranked Virgin Atlantics services first, British airways services second and Med-view airline services third. ...
Economic Implication of Absence of National Carrier in the Nigeria Aviation Industry
The aim of the study is to access the economic implication of absence of National carrier in the Nigeria aviation industry. The airline industry is the key drive of the travel and tourism industry and also a major contributor to many countries‟ overall economy through international tourist arrivals and departures. The study estimate the amount of revenue Nigeria is losing to capital flights for not having a viable national carrier over the past ten years that is from 2007 to 2016.Th...