DESIGNING VIRTUAL REFERENCE SERVICE SYSTEM
TABLE OF CONTENTS DECLARATIION.. ii APPROVAL.. iii DEDICATION.. iv ACKNOWLEDGEMENT.. v LISTS OF ACRONYMS. vi LIST OF TABLES. xi LIST OF FIGURES. xii ABSTRACT.. xiii CHAPTER ONE:1 INTRODUCTION.. 1 1.0 Introduction. 1 1.1 Background of the project.1 1.2 Back ground of UIAHMS. 2 1.2.1 Mission of UIAHMS. 3 1.2.2 Vision of UIAHMS. 3 1.2.3 Goal3 1.2.4 Core values of the institution. 3 1.2.5 The UIHMS library. 3 1.2.6 Collection of the library. 4 1.2.7 The library users at UIAHMS. 4 1.2.8 Service...