A RESEARCH PROJECT TO INVESTIGATE THE EFFECT OF AUTOMATION IN BANKING SERVICES (CASE STUDY CO-OPERATIVE BANK)
INTRODUCTION Today’s business environment is very dynamic and undergoes rapid changes as result of technologies information, increased awareness and demands from customers business organization, especially the banking industry of the 21st century operates in a complete and competitive environment characterized by these changing conditions and highly unpredictable economic climate. Information and communication technology ICT is at the centre of the global change curve. Loudon and Loudon (...