An Assessment of Risk Management Towards Effectiveness of Internal Control System of Banking Institute in Tanzania
Risk management is a practice intended to identify potential events that may affect the entity, and manage risk so as to achieve entity objectives. However, organization performances depending on effectiveness of internal control system of organization. The main objective of the study was to assess the risk management towards effectiveness of internal control system using a case study of CRDB Bank Plc Morogoro. The major issue that gave rise and prompted the researcher to study across this ar...
Assessment of Service Quality of Bank Agents on Customer Satisfaction
The purpose of this study was to assess the service quality of bank agents on satisfaction. The specific objectives of the study were to assess the influence of reliability of bank agents on customer satisfaction, to assess the influence of responsiveness of bank agents on customer satisfaction, to assess the influence of assurance of bank agents on customer satisfaction, to assess the influence of empathy of bank agents on customer satisfaction and finally to assess the influence of tangibil...