A Web Based Insurance Information System For Improving Business Processes For Pax Insurance Company Limited

Table of Contents

Declaration.ii

Approval iii

Dedication iv

ACKNOWLEDGEMENTS v

List of Acronyms ix

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INTRODUCTION 1

1.1 Background of the Problem 1

1.2 Statement of the Problem 2

1.3 Purpose of the Study 3

1.3. iGeneral Objective 3

1.3.2 Specific Objectives 3

1.4 Research Questions 3

1.5 Significance of the Study 3

1.6 The Scope of the Study 4

1.6.1 Geographical Scope 4

1.6.2TimeScope 4

1.6.3 Subject Scope 4 CAkPr9 F~-2-~ I

LITERATURE REVIEW 5

2.1 Insurance Companies and Activities 5

2.1 .1 E-Commerce and Insurance S

2.1.2E-Insurance 7

2.2 Business Processes 7

2.2.1 Modelling Business Process 8

2.2.2 Information System Business Processes 10

2.3 Web Based System 10

2.3.1 Types of Web Based System 12

2.4 Insurance Information System.13

2.5 Information System Security 13

2.5.1 Key Information Security Concepts 13

2.6 Conceptual Framework 15

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RESEARCH METHODOLOGY 16

3.0 Introduction 16

3.1 System Definition! Initiation! Survey Phase 16

3.2 System Analysis 16

3.2.1 Data Collection Methods 17

3.3 System Design and Development 18

3.4 System Testing and Implementation 19

3.5 System Maintenance 19

3.6 System Requirements 19

3.6.1 Functional Requirements 19

3.6.2 Non-Functional Requirements 19

CHAPTER FOUR 20

SYSTEM ANALYSIS AND DESIGN 20

4.0 Introduction 20

4.1 System Analysis 20

4.1.1 Requirement Analysis 20

4.1.2 Advantages of the New System 21

4.2.1 Application Architecture of Website Order Processing (WOP) 23

4.3 System Architecture 24

4.3.2 Context Diagram 25

4.4 System Database Design 27

Introduction 27

4.4.1 Conceptual Database Design 27

4.4.2 Mapping the Entity Relation Diagram to Database Relational Schema 27

4.4.3 Entity Relationship Diagram (ERD) 28

4.5 Physical Database Design 28

4.5.1 Physical Design 28

CH4PTER FIVE 33

SYSTEM IMPLEMENTATION 33

5.1 System Implementation 33

5.2 System Testing 33

5.2.1 SAMPLE OF USER INTERFACES 35

1. Website Main Home Page On Computer 35

2. Advertisements Page for Pax Insurance 36

4. Contacts of Pax Insurance ltd interface page 37

5. Change your details page interface 38

6. Search this site page interface 38

7.What we Offer 39

CHAPTER SIX 40

DISCUSSIONS, CONCLUSIONS, AND RECOMMENDATIONS 40

6.1 Discussion of Results 40

6.1.1 Web Page Interfaces 40

6.1.2 Limitations 41

6.2 Recommendations 41

6.3 Conclusion 42

References; 43

APPENDIX A 45

A. INTERVIEW SECTION 45

B,QUESTIONNAIRE 45

APPENDIX B 48

APPENDIX C 49