A Web Based Travel Desk Management System Case Study: Rwandair

TABLE OF CONTENTS

pages

DECLARATION

APPROVAL ii

ACKNOWLEDGEMENT

LIST OF ABBREVIATIONS viii

CHAPTER ONE

INTRODUCTION

1 .0 General introduction 1

1.1 Background of the study 1

I .2 Statement of the problem 2

1 .3 Project objectives 2

Specific objectives 2

1.4 Scope of the project 3

1 .5 Interest of the study 3

1.6 RESEARCH QUESTIONS 3

CHAPTER TWO 5

LITERATURE REVIEW 5

2.0 Introduction 5

2.1 Previous studies 5

2.4 The advantages of web-based applications 8

2.5 Advantages of using the travel agencies 9

2.7 File Processing and Manual system 10

2.8 Database administrator (DBA) i I

iv

2.8.0 Database in Network Environment 12

2.8.1 Client/server architecture 12

2.8.2. Internet 12

2.8.3 Web Server 12

CHAPTER THREE 13

METHODOLOGY 13

3.0 Introduction 13

3.1 Methodology 13

3.2 Data Collection 14

3.2.1 Document study technique 14

3.2.2 Techniques of investigation 14

3.2.3 Interview 14

3.2.4 Documentation is

3.3.3 Research Methodology 15

3.3.0 Introduction 15

3.3.IWaterfall Model 16

3.4. Phases of the waterfall model 17

3.5.0 Tools, techniques and languages used in developing the software 18

3.5.1.MYSQL 18

3.5.2. PhpMyAdmin 18

3.5.3. JavaScript 18

3.5.4. Apache 18

3.5.5. HTML 19