An Assessment Of The Viability Of Merging The Consumer Education And Corporate Communications Departments At Namfisa

ABSTRACT

The aim of the study was to investigate the impact of the merger of the Consumer Education and Corporate Communications Departments in the Namibia Financial Institutions Supervisory Authority (NAMFISA). The uncertainty of the merger of the two departments necessitated the research of this kind in order to find out whether the merger of the two departments will be of best interest to the organization. The main objective of the research was to investigate and document the effects of merging the Consumer Education and Corporate Communications departments at NAMFISA. This study is a mixed approach that made use of quantitative and qualitative research which investigates the merger of consumer education department and corporate communications department at NAMFISA. The positivist research strategy was used for the descriptive study that includes the gathering and analysis of quantitative data. The responses to all items were classified and tabulated in different categories using the IBM SPSS 20 software. The coded data was analysed by means of One-Way Anova at significance level of .05 in order to determine the relationship of the variables. The major findings of the research pointed out that, there is much that needs to be done by NAMFISA in order to improve service delivery in terms of the merger of the two departments. Literature review has pointed out the need for the organisation to create employee awareness of the merger of the two departments. With this in mind, much has to be done to ensure efficiency and efficacy of service delivery of the merged departments.