Research Papers/Topics in Business Administration

SERVICE MANAGEMENT AND CUSTOMER CONTENTMENT: A CASE OF KEYSTONE BANK PLC. GOMBE STATE NIGERIA

AbstractCustomer contentment and service management is a well-established concept and has long been a topic of high interest in both academia and practice in several areas like marketing, banking, consumer research, economic psychology, welfare-economics, and economics. This paper attempts an examination of service management and customer contentment in a service firms using Keystone Bank Plc, Gombe state as a case study. SERVQUAL model of dimension of service quality is adopted as fram...

AN ASSESSMENT OF THE EFFECT OF SMEs ON EMPLOYMENT GENERATION IN GOMBE METROPOLIS

ABSTRACTThis research examined the Effects of Small and Medium Enterprises (SMEs) on Employment Generation in Gombe Metropolis. The Personality Based Theory, Human Capital Theory and the Goal Setting Theory were adopted as theoretical framework for this study. Data for the study were obtained through questionnaire designed on a four (4) point Likert scale. In all, one hundred respondents were used for this study. The responses were analyzed empirically using descriptive statistics for m...

An Evaluation of Career Management in the media industry

ABSTRACT Every dynamic environment requires that the organisations operating I them keep pace with the changes and also the requirements to survive. (Porter 2010). Armstrong (2012) relies on the efficacy and effectiveness plus the efficiency of the human resource as the key to establishing the mechanism of achieving survival and competition in a dynamic environment. What every manager at top and middle management must know is that there is a need to have right people with the right skil...

THE ROLE OF DOMESTIC FACTORS IN NIGERIAN FOREIGN POLICY

A study in Nigeria’s foreign policy over time has quite often under –scored the potency of its domestic contents. Notable scholars on Nigerian external relations such as Akinyemi, Aluko, Gambari, Birai etc demonstrated the influence of domestic conditions on the country’s attitude and behaviour to other actors in the international system. The influence of domestic politics on Nigeria’s foreign policy was made obvious to the international community on 1st October, 1960, by th...

The Impact of Social Network Sites on Employee Productivity (A study of UAC Nigeria Plc)

ABSTRACTThis study assessed the impact of social network sites on employee productivity with special reference to UAC Nigeria Plc. The objectives of the study were to find out the influence of social networking sites on employee performance, to investigate the effect of social networking sites on employee organizational commitment and examine the effect of social networking sites on employee productivity. Bases on the objectives of the study three research questions were posed which also led ...

Effect of Packaging on Consumers Buying Behaviour (A Case Study of Nestle Nigeria Plc)

ABSTRACTThis research work focuses on the effect of packaging on consumer buying behaviour, a case study of Nestle Nigeria PLC. The objective of this study was to examine “Effective of packaging on consumer buying behaviour”. Questionnaire was distributed to the sample size of 80 respondents. The sampling technique was simple random sampling. The hypotheses were tested using simple percentage method. Based on the research, the findings revealed that; there is a significant relationship be...

A STUDY EXAMINE FACTORS INFLUENCE EMPLOYEES MOTIVATION THAT EFFECTS JOB PERFORMANCE IN SRILANKAN APPAREL INDUSTRY

Abstract In today's context, human resources management activities are becoming more crucial due to the employees knowledge about organization activities and the need to increase job performance is important for organisations success,  hence employees need to be motivated to actualize this.  Motivation is one of the main subjects and concepts in human capital management and many work and writings about it have been introduced by different scientist. However employees motivation is describe...

LEAN MANAGEMENT AND CORPORATE VITALITY IN ORGANISATIONS

The paper examined the relationship between lean management and corporate vitality in organizations. The paper noted that lean management is considerably gaining attention among organizational scholars and as a tool for organizational sustainability of which healthy firms can adopt in terms of been proactive to the constraints that arises from the competitive business environments. The problem stated was clearly focused on lean readiness i.e. the unwilling intent of organizational members...

Good corporate governance practices for business sustainability (Case study of selected MSMEs)

This research study is an attempt at exploring the practice of good corporate governance among Micro, Small and Medium Enterprises and how it impacts on business sustainability. The factors or variables considered within the context of this study were stakeholder relationship, transparency and accountability in management, and the level of awareness of corporate governance. The study reviewed various sources including mostly online journal papers, articles, textbooks, white paper publi...

CORPORATE SOCIAL RESPONSIBILITY AND ORGANIZATION IMAGE IN UNITED BANK FOR AFRICA

  the study examines the effect of Corporate social responsibility and organization image in UBA . the study adopted both primary and secondary method of data collection.finding from the study shows that, UBA is engage in various social responsibility, this includes: Product Lines i.e not producing dangerous products, maintaining good product standard that are environmentally safe, Marketing Practices; responding to consumer complaints setting fair prices and maintaining ...

THE ADOPTION AND USE OF ELECTRONIC PAYMENT SYSTEMS IN GHANA

ABSTRACTE-payment system is increasingly becoming a daring means of payments in today’s business world. This is due to its efficiency, convenience and timeliness. It is a payment system that is continuously being embraced and adopted in the financial system of both developed and developing countries with a view to simplify and ease payments in business transactions. This study was carried out to look into the adoption and use of electronic payment systems in Ghana by business owners with e-...

The Adoption and Use of Electronic Payment Systems in Ghana, A Case of E-Zwich in the Accra Metropolis

ABSTRACTE-payment system is increasingly becoming a daring means of payments in today’s business world. This is due to its efficiency, convenience and timeliness. It is a payment system that is continuously being embraced and adopted in the financial system of both developed and developing countries with a view to simplify and ease payments in business transactions. This study was carried out to look into the adoption and use of electronic payment systems in Ghana by business owners with e-...

Leadership Trait Theory and Firm Profitability: A Case Study of Nigerian Bottling Company, Benin City By Evans Uhunoma

This study aimed at determining the relationship of leadership trait theory on the profitability of Nigeria Bottling Company, in Benin City. Descriptive survey design was used. The target population consisted of all the eighty four (84) senior staff in Nigeria Bottling Company, in Benin City. Respondents were these senior staff occupying one leadership positon or the other in the firm. A structured questionnaire was used to collect primary data. The response rate of this study was 81% ...

The Impact of Management Information System on Business Performance

ABSTRACT The role of Management information system (MIS) in business organizations, has evolved over time to become an integral part of its operations. However most times, emphasis are laid on the roles and importance of  adopting information system and information technology. This study therefore, is designed to explore the impact of management information system on business performance. Primary data was obtained through the administration of questionnaire. The sample size consiste...

FACTORS INFLUENCING INDIVIDUAL BEHAVIOUR

People at all levels behave and act in different ways intentionally and sometimes unintentionally. The way an individual addresses a situation single-handedly or says in a group or organization is influenced by various factors. This article examines the various ways individuals respond to situations at different times. 


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