Assessment of Emotional Intelligence in Health Care Delivery among Nurses in Olabisi Onabanjo University Teaching Hospital

Background: Emotional intelligence (EI) has emerged as a critical factor influencing effective nursing practice. It plays a vital role in managing interpersonal relationships, delivering compassionate care, and handling the emotional demands of healthcare environments. Despite its importance, there is limited empirical data on the knowledge and application of EI among nurses in Nigerian tertiary healthcare institutions. Objectives: This study aimed to assess the knowledge, selfperception, and practical application of emotional intelligence among nurses at Olabisi Onabanjo University Teaching Hospital (OOUTH). It also sought to identify areas of strength and gaps that could inform workforce development strategies.

Methodology: A descriptive cross-sectional study design was employed, using a structured questionnaire distributed to 150 nurses at OOUTH. The instrument assessed their knowledge of emotional intelligence, perceived emotional competencies in healthcare delivery, and self-awareness across core EI domains. Descriptive statistics, including frequency distribution, mean scores, and percentages, were used for data analysis. Results: Findings revealed that 98.7% of respondents had heard of emotional intelligence, and 100% demonstrated high levels of EI knowledge. The majority perceived emotional intelligence as critical to nursing, with 90% scoring high in self-perceived influence of EI on healthcare delivery.

Additionally, 82.7% showed high levels of emotional self-awareness, empathy, and emotional regulation. However, 39% of the respondents reported low motivation, indicating a gap between emotional competence and organizational support.

Conclusion: Nurses at OOUTH exhibit excellent knowledge and self-perception of emotional intelligence, confirming its relevance in clinical practice. Nonetheless, addressing motivational deficits through supportive leadership, emotional wellness programs, and structured recognition systems is essential for optimizing the benefits of emotional intelligence in nursing care.

Keywords- Emotional Intelligence (EI), Healthcare Delivery, Nurses, Self-awareness, Self-management