Banker- Customer Relationship in Nigeria Banking Industry (A Case Study of Union Bank Plc)

TABLE OF CONTENT

Title page                                                                               i

Certification                                                                           ii

Dedication                                                                             iii

Acknowledgement                                                                 iv

Title page                                                                               v

CHAPTER ONE

INTRODUCTION

1.1      Background of the study

1.2      Purpose of the study

1.3      Hypothesis

1.4      Scope of study

1.5      Methodology and source of data

1.6      Organization of the study

CHAPTER TWO

Organization of plan

2.0    Literature review

CHAPTER THREE

3.0    Research methodology

3.1    Development of banking industry

3.2   Structure of Nigerian banking industry

3.3    Practice in the bank

3.4    Regulations guiding the practice in the banking

3.5    The nature of the banker and customer relation

3.6    Terminations of banker and customer relationship

3.7    Reason for relationship

CHAPTER FOUR

4.0    Presentation and analysis of data

4.1    Data presentation

4.2    Analysis of data

4.3    Findings

CHAPTER FIVE

5.0    Summary conclusion and recommendations

5.1   Summary

5.2    Conclusions

5.3    Recommendations 

Bibliography

CHAPTER ONE

1.1      INTRODUCTION OF THE STUDY

The role of banking industry in the development any country cannot be over emphasized. Their roles will even be more glaring in case they have enough customers; since it is the deposit of these customers they use to carry out their various roles.

Moreover, banking profession is one of the noble and most respectable in all over the world. The profession is fast gaining its respectability and dignity in Nigeria; this is because many Nigerians prefer to keep their money and other valuables in the bank

Rather than keeping it under their pillows beds and in private safe of individual Nigerian as it was observed in April 1984 during the currency exchange exercise where more shocking discovers were made when it was revealed that there was a tremendous increase in the volume of currency outside the banking system. Without any doubt there must be reason that should be responsible for the above mentioned statements and the reason were not farfetched from the fast that any customer lost faith in the manner in which the banking services are rendered. Many Nigerians were unhappy over the solid way Nigerians, banking commercial bank treat their customers.