Cigarette Branding And Customer Loyatly Of British American Tobacco Uganda (Batu) A Case Study Of Kampala University (Kiu) Community.

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ABSRACT

This study was conducted to identify the determinants of brand loyalty to BA TU cigarette

brands among members ofKIU community. The objectives of the study were to establish

the factors that determine consumer loyalty to BTU cigarettes brands and also to rank the

most important determinants of consumer's loyalty to BA TU cigarette brands.

The population of interest for this study consisted of the entire BA TU customers in KIU

i.e. students, lecturers and no-teaching staff.

KIU community was considered an appropriate sample since it consists the various

categories of consumers in Kampala in respect to the fact that it includes students, lecturers

and non-teaching staff.

Since the number of smokers in KIU is not known and could not be determined accurately

as there was no available list of smokers, personal judgment was used to determine the

target sample size of200 respondents.

The respondents who patticipated were those who were seen either smoking, having an

ashtray with filters, having a pack of cigarette or a lighter with them. In addition, a

screening question (do you smoke) was used to determine those respondents who smoked.

Primary data was collected using a questionnaire comprising of both closed and open

ended questions. The questionnaire was divided into three sections. Section A had

questions on general information on the respondents, section B had questions soliciting on

determinants of loyalty and their degree of impmtance and finally section C collected

information on the most important determinants of brand loyalty.

Collected data was analyzed by use of descriptive statistics. These included tables,

percentage and bar chatts to represent the response rate on information collected. Tables of

frequencies were used to summarize determinants considered important. A response of 198

(98%) was achieved against the targeted of200 respondents.

The results indicated the most important determinants of brand loyalty.

Cigarette smokers were found to be knowledgeable consumers who base their decision on

sound marketing principles. Marketers therefore have an obligation to understand the

consumers in terms of their quality expectations, disposable income, peer groups and other relevant marketing aspects.

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APA

SSA, R (2021). Cigarette Branding And Customer Loyatly Of British American Tobacco Uganda (Batu) A Case Study Of Kampala University (Kiu) Community.. Afribary.com: Retrieved June 18, 2021, from https://afribary.com/works/cigarette-branding-and-customer-loyatly-of-british-american-tobacco-uganda-batu-a-case-study-of-kampala-university-kiu-community

MLA 8th

Research, SSA. "Cigarette Branding And Customer Loyatly Of British American Tobacco Uganda (Batu) A Case Study Of Kampala University (Kiu) Community." Afribary.com. Afribary.com, 09 Jun. 2021, https://afribary.com/works/cigarette-branding-and-customer-loyatly-of-british-american-tobacco-uganda-batu-a-case-study-of-kampala-university-kiu-community . Accessed 18 Jun. 2021.

MLA7

Research, SSA. "Cigarette Branding And Customer Loyatly Of British American Tobacco Uganda (Batu) A Case Study Of Kampala University (Kiu) Community.". Afribary.com, Afribary.com, 09 Jun. 2021. Web. 18 Jun. 2021. < https://afribary.com/works/cigarette-branding-and-customer-loyatly-of-british-american-tobacco-uganda-batu-a-case-study-of-kampala-university-kiu-community >.

Chicago

Research, SSA. "Cigarette Branding And Customer Loyatly Of British American Tobacco Uganda (Batu) A Case Study Of Kampala University (Kiu) Community." Afribary.com (2021). Accessed June 18, 2021. https://afribary.com/works/cigarette-branding-and-customer-loyatly-of-british-american-tobacco-uganda-batu-a-case-study-of-kampala-university-kiu-community