ABSTRACT
This work is aimed at critically examining communication as a tool for effective management in the Banking Industry. Union Bank of Nigeria Plc Eastern Area Office was used as a case study.
Literature related to the subject were reviewed. Primary and secondary data were collected through the use of questionnaire, interview and from texts, journals and the company’s records.
From the data collected and analysed, it was found among others that:
1.Face to face communication is not common between the top management and the subordinates.
2.For communication to be effective in an organization that the following factors must be observed or maintained.
a.Management must maintain good employee management relationship
b.A common language should be used for betters understanding of communication intents.
c.Subordinates views should be sought before making decision.
We therefore recommend that to be facilate instruction, the employee responsible for execution should be involved in the formulation of the problem to be solved. Management should therefore, encourage upward communication to obtain information and contribution from subordinates. Management should try to maintain good relationship with the workers in order to have effective communication in an organization.
TABLE OF CONTENTS
Title page
Approval page
Dedication
Acknowledgement
Abstract
Table of content
CHAPTER ONE:
INTRODUCTION
1.0 Background of the study
1.2 Statement of the problem
1.3 Purpose of the study
1.4 Scope of the study
1.5 Hypothesis research
1.6 Significance of the study
1.7 Definition of term
Reference
CHAPTER TWO:
LITERATURE REVIEW
2.1 Review of related literature for clear understanding and Comprehension on communication, this chapter has sub-divided Into followings headings
2.2 Communication channel
2.3 Communication process
2.4 Barriers to effective communication
2.5 Importance of communication in organization
2.6 Summary of literature review
Reference
CHAPTER THREE:
RESEARCH DESIGN AND METHODOLOGY
3.1 Research design
3.2 Area of the study
3.3 Population of the study
3.4 Sample and sampling procedures and techniques
3.5 Instrument of data collection
3.6 Validation of the instrument
3.7 Reliability of the instrument
3.8 Methods of data collection
3.9 Method of data analysis
Reference
CHAPTER FOUR:
DATA PRESENTATION AND ANALYSIS
4.1 Presentation and analysis of data
4.2 Testing of hypothesis
4.3 Summary of result
Reference
CHAPTER FIVE:
DISCUSSION, RECOMMENDATION AND CONCLUSION
5.1 Discussion of result findings
5.2 Conclusions
5.3 Implications of the research finding
5.4 Recommendation
5.5 Suggestion for further study
5.6 Limitation of the study
Bibliography
Appendix A and B