Customer Care In Public Organisations, Factors Contributing To Ineffective Customer Care Service Delwery In Public Organization, A Case Study Of Tanzania Revenue Authority (Tra)

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ABSTRACT

This research study was about factors contributing to ineffectiveness of customer care service

delivery in public organizations, having Tanzania Revenue Authority (TRA) as the area of study.

The study mainly focused on TRA customers and service providers towards assuring customer

satisfaction.

Customer care was a crucial element of business success. It involved putting systems in place to

maximize your customers’ satisfaction in the organization. It was ~ prime consideration for every

organization which provided services for profit realization. In this regard the researcher assessed

the effectiveness of customer service management in the appropriate case study area.

In conducting this study the researcher employed various methodologies such as questionnaires,

interviews, observations, and documents to collect the required data. Probability and non

probability sampling techniques were used to select the sample of the study.

Both qualitative and quantitative data were analyzed by using some devices such as tables,

numbers and percentages. On completion of the study, the researcher positioned to draw a

conclusion and make recommendation based on the findings so as to bring about an effective

customer service management.

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APA

SSA, R (2021). Customer Care In Public Organisations, Factors Contributing To Ineffective Customer Care Service Delwery In Public Organization, A Case Study Of Tanzania Revenue Authority (Tra). Afribary.com: Retrieved June 19, 2021, from https://afribary.com/works/customer-care-in-public-organisations-factors-contributing-to-ineffective-customer-care-service-delwery-in-public-organization-a-case-study-of-tanzania-revenue-authority-tra

MLA 8th

Research, SSA. "Customer Care In Public Organisations, Factors Contributing To Ineffective Customer Care Service Delwery In Public Organization, A Case Study Of Tanzania Revenue Authority (Tra)" Afribary.com. Afribary.com, 04 Jun. 2021, https://afribary.com/works/customer-care-in-public-organisations-factors-contributing-to-ineffective-customer-care-service-delwery-in-public-organization-a-case-study-of-tanzania-revenue-authority-tra . Accessed 19 Jun. 2021.

MLA7

Research, SSA. "Customer Care In Public Organisations, Factors Contributing To Ineffective Customer Care Service Delwery In Public Organization, A Case Study Of Tanzania Revenue Authority (Tra)". Afribary.com, Afribary.com, 04 Jun. 2021. Web. 19 Jun. 2021. < https://afribary.com/works/customer-care-in-public-organisations-factors-contributing-to-ineffective-customer-care-service-delwery-in-public-organization-a-case-study-of-tanzania-revenue-authority-tra >.

Chicago

Research, SSA. "Customer Care In Public Organisations, Factors Contributing To Ineffective Customer Care Service Delwery In Public Organization, A Case Study Of Tanzania Revenue Authority (Tra)" Afribary.com (2021). Accessed June 19, 2021. https://afribary.com/works/customer-care-in-public-organisations-factors-contributing-to-ineffective-customer-care-service-delwery-in-public-organization-a-case-study-of-tanzania-revenue-authority-tra