ABSTRACT
This research study was about factors contributing to ineffectiveness of customer care service
delivery in public organizations, having Tanzania Revenue Authority (TRA) as the area of study.
The study mainly focused on TRA customers and service providers towards assuring customer
satisfaction.
Customer care was a crucial element of business success. It involved putting systems in place to
maximize your customers’ satisfaction in the organization. It was ~ prime consideration for every
organization which provided services for profit realization. In this regard the researcher assessed
the effectiveness of customer service management in the appropriate case study area.
In conducting this study the researcher employed various methodologies such as questionnaires,
interviews, observations, and documents to collect the required data. Probability and non
probability sampling techniques were used to select the sample of the study.
Both qualitative and quantitative data were analyzed by using some devices such as tables,
numbers and percentages. On completion of the study, the researcher positioned to draw a
conclusion and make recommendation based on the findings so as to bring about an effective
customer service management.
YASSIN, A (2021). Customer Care In Public Organisations, Factors Contributing To Ineffective Customer Care Service Delwery In Public Organization, A Case Study Of Tanzania Revenue Authority (Tra). Afribary. Retrieved from https://afribary.com/works/customer-care-in-public-organisations-factors-contributing-to-ineffective-customer-care-service-delwery-in-public-organization-a-case-study-of-tanzania-revenue-authority-tra
YASSIN, ANNA "Customer Care In Public Organisations, Factors Contributing To Ineffective Customer Care Service Delwery In Public Organization, A Case Study Of Tanzania Revenue Authority (Tra)" Afribary. Afribary, 04 Jun. 2021, https://afribary.com/works/customer-care-in-public-organisations-factors-contributing-to-ineffective-customer-care-service-delwery-in-public-organization-a-case-study-of-tanzania-revenue-authority-tra. Accessed 19 Apr. 2024.
YASSIN, ANNA . "Customer Care In Public Organisations, Factors Contributing To Ineffective Customer Care Service Delwery In Public Organization, A Case Study Of Tanzania Revenue Authority (Tra)". Afribary, Afribary, 04 Jun. 2021. Web. 19 Apr. 2024. < https://afribary.com/works/customer-care-in-public-organisations-factors-contributing-to-ineffective-customer-care-service-delwery-in-public-organization-a-case-study-of-tanzania-revenue-authority-tra >.
YASSIN, ANNA . "Customer Care In Public Organisations, Factors Contributing To Ineffective Customer Care Service Delwery In Public Organization, A Case Study Of Tanzania Revenue Authority (Tra)" Afribary (2021). Accessed April 19, 2024. https://afribary.com/works/customer-care-in-public-organisations-factors-contributing-to-ineffective-customer-care-service-delwery-in-public-organization-a-case-study-of-tanzania-revenue-authority-tra