Customsteel Trading E-Customer Servicing And Expert System

Abstract

The aim of research study is to construct a web based system that enables customers to order

products and services online. This study aims to make products and services availability a

must to all customers in need of the service.

The project was guided by objectives listed below:

 To develop a system that facilitate real time processing capabilities by enabling

customers to register online and receive their login details on their mobile

phones.

 To develop a system that have a robust database handling ability that keeps track

of which customers buy which products and then send them promotional alerts

through email or sms.

 To create a system that provides built in tracking and reporting metrics.

 To allow customers to view products, services and prices online.

 To equip customers with a Multiple Payment Mode Compatible system then

upload proof of payment though the system

 The system must enable the users to prioritize the requests. Different problems

require different priorities.

 To create a system with an online helpdesk with a single point of contact to end

users.

Data was collected from system users using information gathering techniques which include

interviews, questionnaires, and observations. The collected data was then converted into

meaningful information (during the analysis phase) with the use of tables and diagrams as

well as explanations to shed more light on the pictorial presentations. The system design used

the client server architecture to implement the inference mechanism while the database

component was implemented using MySQL. The user interface was implemented using

HTML and PHP. Testing and validation techniques were applied to make sure the system

meets its intended purpose and also satisfy user requirements.