Delegation And Employee Performance In Parastatal Organizations ( A Case Study Of Kenya Power And Lighting Company Ltd} Parklands Branch, Nairobi

ABSTRACT

Delegation is always done after recruitment and training. It is done to increase

responsibility of employees and competence and also it acts as a learning curve

effect. The company as a whole is interested in delegation in order to motivate

employees and improve the experience because when managers delegate the

experience of the subordinates improves because they perform several duties.

The primary objective of this study was to investigate the factors that affect

delegation in Kenya Power and Lighting Company. The population targeted in

this study was 60 respondents out of approximately 500 employees.

Questions were designed to secure the information about delegation as far as

possible using both the top and junior employees. Research design and methodology are very important aspects of every study. In this study the

researcher specifically aimed at explaining the methods and tools used to present

data for analyzing to get proper and optimum information related to the subject

under study.

The methodology applied was the open and closed questionnaires administered

to sixty employees. The stratified random sampling method was applied as

sampling method and data was gathered and analyzed.

The major findings established that managers do not empower staff to enable,,

them to take up delegation successfully. Supervisors do not design the

delegation with their subordinates and employees do not have experience to

exercise the duties delegated to them. An improvement in delegation may work to boost the effectiveness of the organizations retention and staff satisfaction.