DELEGATION AND JOB SATISFACTION OF EMPLOYEES: A CASE STUDY OF ST.HENRY’S COLLEGE MBALWA-NAMUGONGO

The study sought to investigate “Delegation and Job satisfaction of Employees: A case study of St. Henry’s College School Mbalwa-Namugongo. It was guide by specific objectives of; to examine the influence of teachers’ involvement in decision making and their job satisfaction, to examine the influence of autonomy of teachers and their job satisfaction, to find out the influence of authority of teachers and their job satisfaction, to establish the influence of assignment of responsibilities to teachers and their job satisfaction. The study employed a cross sectional survey design and data analysis was done using the SPSS (Statistical Package for Social Sciences) software. In total 30 questionnaires were distributed and were collected successfully. The study established that delegation, that is, involvement of teachers in decision making, giving of autonomy to teachers, giving authority to teachers, and assigning of responsibilities to teachers greatly contributed to their level of satisfaction with their jobs. This is visualized through the increased productivity, reduced absenteeism and low labor turnover.

TABLE OF CONTENTS

DECLARATION...................................................................................................................................................II

APPROVAL.........................................................................................................................................................III

DEDICATION.....................................................................................................................................................IV

ACKNOWLEDGEMENT....................................................................................................................................V

ABSTRACT..........................................................................................................................................................VI

LIST OF FIGURES.............................................................................................................................................IX

LIST OF TABLES...........................................................X1

INTRODUCTION.........................................................................................................................................1

1.1 INTRODUCTION........................................................................................................................................1

1.2 BACKGROUND.........................................................................................................................................1

1.3 STATEMENT OF THE PROBLEM................................................................................................................3

1.4 RESEARCH OBJECTIVES...........................................................................................................................3

1.5 RESEARCH QUESTIONS............................................................................................................................4

1.6 PURPOSE OF STUDY.................................................................................................................................4

1.7 CONCEPTUAL FRAMEWORK....................................................................................................................5

1.7.1 DEFINITION OF TERMS.................................................................................................................52

LITERATURE REVIEW.............................................................................................................................6

2.1 INTRODUCTION..................................................................................................................................6

2.2 OVERVIEW OF JOB SATISFACTION...............................................................................................6

2.3 THEORETICAL REVIEW....................................................................................................................7

2.3.1 Maslow’s Hierarchy of Needs Theory...............................................................................................8

2.4 REVIEW OF RELATED LITERATURE..............................................................................................92.

4.1 Decision Making and job satisfaction...............................................................................................92

.4.2 Autonomy and job satisfaction...........................................................................................................92

.4.3 Delegation of authority and job satisfaction...................................................................................10

2.4.4 Delegation of tasks and job satisfaction..........................................................................................11

2.5 GAPS IN THE LITERATURE............................................................................................................113 METHODOLOGY......................................................................................................................................13

3.1 INTRODUCTION................................................................................................................................13

3.2 RESEARCH DESIGN..........................................................................................................................13

3.2.1 Data collection methods..................................................................................................................13

3.2.2 Study instruments.............................................................................................................................13

3.3 STUDY POPULATION.......................................................................................................................13

3.4 RESEARCH SIZE................................................................................................................................14

3.5 DATA ANALYSIS AND INTERPRETATION..................................................................................144 DATA PRESENTATION, ANALYSIS AND INTERPRETATION......................................................15

4.1 INTRODUCTION......................................................................................................................................15

4.2 BACKGROUND OF RESPONDENTS..........................................................................................................15

4.3 RESPONSES TO THE INDEPENDENT VARIABLE (DELEGATION)..............................................................17

4.3.1 Response on decision making..........................................................................................................17

4.3.2 Response on Autonomy....................................................................................................................19

4.3.3 Response on Authority.....................................................................................................................20

4.3.4 Response on Delegation of Tasks....................................................................................................21

4.4 RESPONSE ON DEPENDENT VARIABLE (JOB SATISFACTION).................................................................22

4.4.1 Response on Productivity.................................................................................................................22

4.4.2 Response on Absenteeism................................................................................................................24vii

4.4.3 Response on Labor Turnover...........................................................................................................25

5 DISCUSSION, CONCLUSIONS AND RECOMMENDATIONS..........................................................27

5.1 INTRODUCTION......................................................................................................................................27

5.2 THE INFLUENCE OF TEACHER INVOLVEMENT IN DECISION MAKING AND THEIR JOB SATISFACTION.27

5.3 THE INFLUENCE OF AUTONOMY OF TEACHERS AND THEIR JOB SATISFACTION.....................................28

5.4 THE INFLUENCE OF AUTHORITY OF TEACHERS AND THEIR JOB SATISFACTION.....................................28

5.5 THE INFLUENCE OF ASSIGNMENT OF RESPONSIBILITIES TO TEACHERS AND THEIR JOB SATISFACTION 29

5.6CONCLUSION.........................................................................................................................................29

5.7 RECOMMENDATIONS.............................................................................................................................30

REFERENCE.......................................................................................................................................................32

APPENDICES......................................................................................................................................................36

QUESTIONNAIRE...........................................................................................................................................36viii