Design And Implementation Of A Hotel Control Information System Case Study: Speke Group Hotels

ABSTRACT

This project aimed at the design and implementation of a hotel control information

system; a system to aid in the management and operation of the hotel customer service.

Information systems which are not carefully designed basing on good security practices

may lead to data loss, misplacement, inconsistencies and redundancies. Methods that

were used to gather information about the current system include; interviews, record

review and questionnaire method. It gives detailed review of the selected methods,

instruments of data analysis and presentations that were used when analyzing and

evaluating the current system.

The methods applied attempted to establish and analyze the status of the problem,

appraising it effectiveness where problems existed, to try and find solutions. The study

was carried out at Speke Group Hotel as a case study. The system was designed with user

friendly interface that would ensure ease of use and avoid errors and other shortfalls that

arise with the classic file system.

The literature review elaborates and gives a detailed perspective of management

information systems and databases as viewed by different authors and researchers, effects and benefits of databases and data management systems