Design and Implementation of an Online Order Processing System a Case of Study: Hima Cement Company

TABLE OF CONTENTS

DECLARATION

APPROVAL

ACKNOWLEDGMENTS

LIST OF FIGURES vii

List of Tables

ABSTRACT

CHAPTER ONE 1

INTRODUCTION 1

1.0 Introduction 1

1.1 Background to the study 1

1.2 Statement ofthe problem 2

1.3.1 General objective 3

1.3.2 Specific objective 3

1.4Scope 4

1.5 Significance of the study/justification 4

CHAPTER TWO s

LITERATURE REVIEW 5

2.1 Information technology 5

2.2 E-commerce versus e-business 6

2.3 E-business and the new economy 6

2.4 E-business advantages and disadvantages 7

2.4.1 Advantages of e-business 8

2.4.2Disadvantages of e-business 9

2.5 E-business models 9

2.5.lSummary of business models 10

2.6 How the internet affects businesses today 10

2.7 Types ofweb sites 11

2.7 .1 Static websites 11

2.7.2 Dynamic website 11

2.8 Order fulfillment process 12

2.9 Shipping and delivery 13

2.10 Processing order returns 14

iv

2.11 Traditional payment methods 14

2.12 Checks and money 15

2.13 Consumer credit, debit, and charge cards 15

2.14 Payment-processing software 17

CHAPTER THREE 18

METHODOLOGY 18

3.0 Introduction 18

3.1 Study population 18

3.3 Data collection 18

3.3.1 Primary data 18

3.3.2 Secondary data 19

3.4 Data collection tools used 19

3.4.1 Interviews 19

3.4.2 Questionnaire 19

3.4.3 Observation 20

CHAPTER FOUR 22

DATA PRESENTATION, ANALYSIS, AND SYSTEM DESIGN 22

4.0 Introduction 22

4.1 Data presentation 22

4.2 Systems Analysis 23

4.2.1 Weaknesses of the existing system 23

4.2.1 Functional requirements 23

4.2.2 Non-functional requirements 24

4.3 Design of the new systems 24

Figure 4.lShowing a context diagram of the system 24

4.3.1 Database design 25

CHAPTER FIVE 28

SYSTEM IMPLEMENTION 28

5.1 Introduction 28

5.2 Program testing 28

5.3 Hardware acquisition 28

5.3.1 System implementation 28

5.4 user interfaces 28