DONOR FUND MANAGEMENT AND SERVICE DELIVERY IN AN ORGANIZATION. A CASE STUDY OF NATIONAL WATER AND SEWERAGE CORPORATION, NAKULABYE BRANCH KAMPALA

ABSTRACT

The purpose of the study was to find out whether there was a relationship between donor

funding and service delivery in an organization in the deliverance of services at NWSC

limited.

The study had three specific objectives:

• Establish the donor fund management policies employed in service provision.

• To analyze the threats/challenges encountered in service delivery by donor funding

organizations. Ta1cing NWSC as a case study.

• To establish the relationship between donor funding and service delivery in NWSC.

The study used both secondary and primary sources of data. Data from primary sources was

the study employed as a correlation-cross sectional survey design. Data was analyzed using

percentages and correlation analysis.

The findings of the study revealed that there is a strong relationship between donor funding

and service delivery in an organization's performance. The study also revealed that the use of

performance where the service provider around ranks how service provision was done

complained about by the purchaser, by sample; they were provided by the service providers

which was useful in relation to contacts. Among the major challenges facing NWSC

Company on donor funding and the performance were lack of awareness, inflation and poor

information flow.

The major conclusion of the study based on the above findings was that NWSC limited' s

continued success depends on the skills and talents in the business, the development of

employees' welfare and introduction in new techniques in donor fund management.

Based on conclusions the major policy recommendations is that NWSC revealed that the

performances were impo1iant to all corporation customers and suppliers specifically when

attempting to ma1ce changes in their products that are on market? Therefore company ·needs to

revise its performance over the years as to avoid constraints that may occur.