Effects Of Internal Controls On The Performance Of Employees In Banking Industry: A Case Of Crdb Bank Of Dodoma Municipality, Tanzania

ABSTRACT

The study, sought to examine the effects of the internal controls on employees’ performance of CRDB bank of Dodoma Municipality Tanzania. The study objectives were; to explore types of the internal controls in place at the case under study, to examine the efficiency and effectiveness of the existing controls, to examine the relationship between internal controls and employee performance at CRDB bank and to explore the challenges, facing CRDB bank in implementing the internal controls for employees. A cross sectional survey was used in the course of the study. The study further was based on the mixed method approach whereby both qualitative and quantitative approaches were employed. It involved employees and the top management of the Bank. Data were collected by using both primary and secondary sources by using a questionnaire and interviews. Data were presented in tabular form by using frequencies and percentages. In addition to that, Statistical Package for Social Sciences (SPSS) was employed to analyze the relationship between the variables under study. Findings indicated that, there were different types of internal controls used in CRDB bank, the level of employees’ performance was found to be inadequate and there was a significant positive relationship between the internal controls and employees’ performance. It was recommended that, the management of CRDB should increase its co-operation and support to the internal audit department and other departments to promote efficiency and effectiveness of internal control.