Effects Of The Post Election Violence On The Hospitality Industry In Kenya Case Study : The Nairobi Serena Hotel

TABLE OF CONTENTS

DECLARATION ....................................................................................... i

APPROVAL ............................................................................................. ii

DEDICATION ........................................................................................ iii

ACKNOWLEDGEMENT ......................................................................... iv

TABLE OF CONTENTS ........................................................................... v

LIST OF TABLES .................................................................................. ix

LIST OF FIGURES ................................................................................. x

LIST OF ACRONYMS ............................................................................. xi

ABSTRACT .......................................................................................... xi

CHAPTER ONE ...................................................................................... 1

INTRODUCTION .................................................................................... 1

1.1 Background of the Study ................................................................. 1

1.2 Hospitality Industry ......................................................................... 3

1.3 Serena Hotels .................................................................................. 4

1.4 Problem Statement .......................................................................... 5

1.5.1 Overall Objective ........................................................................... 6

1.5.3 Research Questions ...................................................................... 7

1.6 Scope and Limitations ...................................................................... 7

1.7 Conceptual Frame Work ........................................................................ 8

CHAPTER TWO ...................................................................................... 9

LITERATURE REVIEW ........................................................................... 9

2.1 Introduction ..................................................................................... 9

2.2 Definitions ....................................................................................... 9

2.3. Small Arms Proliferation in Kenya ................................................. 10

2.4 Violence for Political Ends .............................................................. 12

2.5 Kenya's Hospitality Industry .......................................................... 13

2.6 Theoretical framework ................................................................... 14

2.6.1 Realist Theory of Power Politics ................................................... 14

2.6.2 Conflict Theory ........................................................................... 15

2. 7 Conceptual Model .......................................................................... 16

CHAPTER THREE ................................................................................ 1 7

METHODOLOGY .................................................................................. 17

3.1 Introduction ....... : ........................................................................... 17

· 3.2 Research site ................................................................................. 17

3.3 Target population ........................................................................... 17

3.4 Research design ............................................................................. 17

3.5 Sampling design ............................................................................ 18

3.6 Methods of Data Collection ............................................................ 18

3. 6. 1 Primary data collection ............................................................... 18

3. 6. 2 Review of secondary data ............................................................ 19

3.7 Data analysis ................................................................................. 19

CHAPTER FOUR .................................................................................. 20

PRESENTATION, ANALYSIS AND DISCUSSIONS .................................. 20

4.0 Introduction ................................................................................... 20

4.1 Impacts of the PEV on various players in the hospitality industry in Kenya.

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Table 1 : Number of employees in Serena between 2005 and 2008 ....... 20

Figure 1: Number of employees in Serena, Nairobi between 2005 and 2008

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Table 2 No. of tourist visiting Serena Nairobi pre and post elections crisis.

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Figure 2: No. of tourist visiting Serena Nairobi pre and post elections crisis.

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Table 3: Reasons put forth by some tourists, for not visiting Serena hotel at the

height of elections chaos and after chaos ............................................. 23

4.1.3 Impact of PEV on the Kenyan tourism and the economy .............. 23