The study was conducted on Electronic funds transfer and its purpose was to establish the
relationship between Electronic funds transfer and service delivery in Bank of Africa.
The objectives were: a, To detennine the efficiency and effectiveness of electronic funds
transfer.b,To detennine the level of service delivery.c,To determine whether electronic
funds transfer has improved service delivery ai Bank of Africa .
The study used cross sectional research designs. Data was obtained from primary and
secondary sources using interview methods, direct observation, news papers,
questionnaires, and other company documents. The data was later edited, coded and fed
into the computer for analysis using staticaly program for social scientists (pspss).The
relationship between the two variables of the study was established basing on person's
Findings on electronic funds transfer sysiem were that, the system is not efficiently and
effectively used. This is basically due to low levels of sensitization. Findings on service
delivery were that management is good enough in responding to customers complaints of
system failures and congestions at specific periods of time. Findings on the relationship
between the variables were that if EFT system was efficiently and effectively used would
improve on the quality of service delivery.
Finally, the recommendations on Electronic funds transfer are that management needs to
be looked into and more feasible and permanent solutions to the effect are sought, so as
to improve the level of service delivery. For the quality of service delive1y, management
has to involve all the employees in customer care service, set up feedback table on the
new system so as to easily solve the problem in time and also take precautions as it
necessitates. Recommendations on the relationship are that management should clearly
relate the variables to the clients.
Research, A. & RHODA, S (2021). Electronic Funds Transfer And Service Delivery Acase Study: Bank Of Africa Uganda. Afribary. Retrieved from https://afribary.com/works/electronic-funds-transfer-and-service-delivery-acase-study-bank-of-africa-uganda
Research, AfroAsia, and SANYU RHODA "Electronic Funds Transfer And Service Delivery Acase Study: Bank Of Africa Uganda" Afribary. Afribary, 12 Jun. 2021, https://afribary.com/works/electronic-funds-transfer-and-service-delivery-acase-study-bank-of-africa-uganda. Accessed 02 Aug. 2021.
Research, AfroAsia, and SANYU RHODA . "Electronic Funds Transfer And Service Delivery Acase Study: Bank Of Africa Uganda". Afribary, Afribary, 12 Jun. 2021. Web. 02 Aug. 2021. < https://afribary.com/works/electronic-funds-transfer-and-service-delivery-acase-study-bank-of-africa-uganda >.
Research, AfroAsia and RHODA, SANYU . "Electronic Funds Transfer And Service Delivery Acase Study: Bank Of Africa Uganda" Afribary (2021). Accessed August 02, 2021. https://afribary.com/works/electronic-funds-transfer-and-service-delivery-acase-study-bank-of-africa-uganda