Employee Influence Of Training On Performance In Postal Corporation Of Kenya

ABSTRACT

Since employees are the backbone of any business, its management’s investing in the employees by training to improve their skills and knowledge if an organization aim is to improve the employee’s performance, the results should be analyzed and dealt with according to their performance. For organizations to produce the best human capital investment is key and mandatory for effectiveness. Training aids human capital in achieving their effectiveness and capabilities. These studies were to address the gap on the influence of training on employee performance in postal corporation of Kenya. The specific objective was to determine how TNA, training design, training delivery and training evaluation influence employee performance, and was based on the action theory, human capital theory that emphasizes on training which in turn increases performance. Action theory on the other hand attempts to explain how learning regulates people change behavior to meet goals in normal unexpected situations. The study also used Kirkpatrick's Four-Level Training Evaluation Model that tried to explain that evaluation should always begin with the first level to the last level and adopted a descriptive research design. Populations were 506 employees of postal corporation of Kenya headquarters. Sample sizes of 102 employees were selected through stratified random sampling. Questionnaires were used to data, analyzed by descriptive and inferential statistics presented in graphs, charts, and tables.The research found out that there is a relation between training and employee performance in Postal Corporation of Kenya. The findings supported the human capital theory. The recommendations are: - human resource managers should offer training to their staff for better performance. The findings would help PCK and fellow researchers of training and development.