ENTREPRENEURIAL MANAGEMENT AND SERVICE DELIVERY IN GHANA: THE SKILL-SUCCESS FACTORS

ABSTRACT

In the current global business environment, organisations are faced with constant change. The core objective of the study was thus, to assess change management processes and its effects on employee stress management in the organisation using the Ghana Scholarships Secretariat (GSS) as the case. The study utilised concurrent mixed method research design. Questionnaire and interview guide were used to obtain data from the respondents for the study. Fifteen (15) respondents were conveniently sampled for the study. Results from analysis of data gathered from respondents revealed that structural change, leadership change, technology change, organisational culture change and transformational change are the major change management processes at the Ghana Scholarship Secretariat. It was found that the Secretariat have the right talents to make the change. The study findings also revealed that there is a considerable relationship between change management process and employees' stress. It was observed that effective communication between employees and supervisors assist in managing stress. Moreover, it is established that though the respondents have not completely overcome their resistance to change, they are able to control their stress. Accordingly, it was recommended that management of the Ghana Scholarships Secretariat should keep staff well informed about imminent changes to minimize, avoid any resistance or to prevent stress and/or emotional upset.