The aim of the study was to evaluate the service performance of Fund Management
Information System (FuMIS) of Zanzibar Social Security Fund (ZSSF). The data
were collected by using questionnaires, interviews, technical documentary reviews
and system analysis when the system users interacted with the system. The study
examined the level of users‟ satisfaction on data accessibility from the system,
response time, usability of computer applications and the system interfaces, as well
as the availability of the system services. The findings showed that, majority of
respondents were satisfied with the system services. The study findings identified a
number of factors influencing the FuMIS system service performance. These
included security, network delay and response time, network connectivity, system
misbehaviour, errors in data processing and keeping the customer‟s records. The
study found that there were challenges in data access and system‟s services
availability, especially in remote access. The study also found that there was system
users‟ workload during updating the customers‟ records at the data entry section.
Moreover, the study revealed that the main causes of these problems were: remote static
routing configuration; insufficiency of data cleaning tools whereby the manual
procedures were mostly used for data error inspection, power outage, network or device
failure; as well as lack of distributing processes between customer-care and their records
updating processes. The study recommends that it is important for ZSSF to have
redundancy routing between sites and database replication. These will reduce
network delay by reducing the number of remote access and there will be no single out
point of failure between the sites. It is also important to have automatic data cleaning
tools for error inspection, users‟ workloads management by increasing parallel
processing at data entry unit.
SSA, R (2021). Evaluating The Service Performance Of Fund Management Information System Of Zanzibar Social Security Fund. Afribary.com: Retrieved May 12, 2021, from https://afribary.com/works/evaluating-the-service-performance-of-fund-management-information-system-of-zanzibar-social-security-fund
Research, SSA. "Evaluating The Service Performance Of Fund Management Information System Of Zanzibar Social Security Fund" Afribary.com. Afribary.com, 26 Apr. 2021, https://afribary.com/works/evaluating-the-service-performance-of-fund-management-information-system-of-zanzibar-social-security-fund . Accessed 12 May. 2021.
Research, SSA. "Evaluating The Service Performance Of Fund Management Information System Of Zanzibar Social Security Fund". Afribary.com, Afribary.com, 26 Apr. 2021. Web. 12 May. 2021. < https://afribary.com/works/evaluating-the-service-performance-of-fund-management-information-system-of-zanzibar-social-security-fund >.
Research, SSA. "Evaluating The Service Performance Of Fund Management Information System Of Zanzibar Social Security Fund" Afribary.com (2021). Accessed May 12, 2021. https://afribary.com/works/evaluating-the-service-performance-of-fund-management-information-system-of-zanzibar-social-security-fund