EVALUATION OF THE STAFF TRAINING AND DEVELOPMENT PROGRAMMES OF GHANA COMMERCIAL BANK KUMASI CENTRAL BRANCHES

ABSTRACT

The training, development and education of employees at all levels within organisations is now considered a vital component in maintaining competitiveness in the international arena. The objectives of the study were to describe the purposes of training and development programmes, determine the commitment of the bank and examine the effectiveness and challenges of training and development programmes. The study involved 120 junior, senior and management staff respondents from the Kumasi Central branches of the Ghana Commercial Bank. The case study and exploratory research designs were used and the main source of data was the primary source through the use of questionnaire. The study revealed that training and development programmes served as mechanisms for improving upon employee performance and programmes were organised for individuals groups and teams in the form of on-the-job trainings. The bank was not committed to training and development programmes and the programmes were not effectively organised. Training and development programmes had had significant effect on employee performance but the programmes suffered challenges like inadequate evaluation programmes, absence of transfer of learning and lack of logistic and financial support to programmes. The study recommended that management should ensure strict adherence to the training process and provide logistic and financial support for training and development programmes.