EVALUATION OF TRAINING AND DEVELOPMENT OF STAFF PROGRAMMES OF THE INTERNAL REVENUE SERVICES IN GHANA, AT THE HEADQUARTERS

ABSTRACT

The study examine the staff training and development programmes of the IRS by; identifying the training and development needs of staff, examining the overall training and development processes, assessing the benefits of training and development as well as examining the challenge facing the effective implementation of staff training and development policies in the IRS. Descriptive and cross-sectional survey designs were adopted for the research and a sample of 240 drawn using simple random sampling technique and SPSS version 17 to process the data. The study identified dynamic leadership skills, training on ICT and knowledge on the Service’s Strategic Plan as the main training need of staff. It was found that training in IRS takes the form of formal training, job rotation, and vestibule and on the job training. It was found also that training stimulates organizational growth by closing the performance gaps and giving the staff the needed competitive advantage. In addition the study identified low productivity resulting from the vacancies created in the office during the training periods and budgetary constraints as the major challenges the training and development programmes. The study recommended that a comprehensive work schedule and standins be provided to prevent low productivity during training and development periods. The Ministry of Finance should establish a fund to finance training and development programmes of the service.