Exploring the Effectiveness of Management Communication from and within the Ministry of Education Head Office, Namibia

Abstract

Purpose – the purpose of this mini-thesis is to explore the Effectiveness of

Management Communication from and within the Ministry of Education Head

Office in Namibia.

The Ministry of Education has an important role to play in the education of

the Namibian people. According to Ministry of Education (2012), the mandate is

to educate and train for citizens for national development.

To this end, the study aims at identifying and examining factors that

contribute to poor management communication in the Ministry of Education Head

Office, and how this impact on staff performance and service delivery to the

public.

Design and methodology - the study is a qualitative research, which

used a narrative design. Data was collected from staff members and members of

the public who have/had a relation with the Ministry of Education. Data was

collected through interviews and questionnaire. A desk research was also used.

Findings – An efficient structure is indispensable for a high performance

organization. The findings of the study show that the structure of the Ministry of

Education is inefficient and does not enhance high performance of the staff, nor

does it provide employee growth. Another significant finding of the study indicates

that the communication style of the management cadre is aggressive and

authoritative, and impact negatively on service delivery.