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Abstract. This handout on hotel management talks on service performance standard, how to achieve good customer satisfaction, the various things to do as a hotelier and service equipments. I implore every hospitality enthusiast to go for it.
ABSTRACT The general objective of the study was to examine facility planning and design: the import in the face of intense competition and globalization in hospitality operation. Chapter one deals with introduction to planning and design in hospitality operation, definition of terms. Chapter two covers the main work such as the concept of facility planning and design in hospitality operation, necessary consideration in planning and design of hospitality operation, consideration of aesth...