Hospitality Management Research Papers/Topics

An importance-performance analysis of food service attributes in gastro-tourism development in Western Tourist Circuit, Kenya

Abstract/Overview Tourism development has principally focused on the tangible tourism products thereby overlooking the intangible element such as service. This study aimed to evaluate food service attributes in gastro-tourism development in the Western Tourist Circuit, Kenya. A total of 166 top and middle level managers were selected from 62 hotels for this study using multi-stage sampling method. Several food service attributes were identified and used to structure self-administered ques...