ABSTRACT This study explored the health hazards and working conditions of housekeepers in Budget Hotels in the Eastern Region of Ghana. It was carried out with the aim of improving occupational health and safety in the study area. Many studies globally have classified hotel housekeepers among the high risk group based on the International Labor Standards on Occupational Safety and Health. To address these concerns, the study explored the risk and hazard factors affecting the health and ...
ABSTRACTAlcohol and Drug abuse at the workplace poses a great challenge to the growth and development of the hospitality and tourism industry in Kenya. Presently, about 200 million people or 5 per cent of the world‟s population aged 15 to 64 use drugs. In Kenya it is estimated that 5,835,007 of the youth population abuse drugs. This study sought to assess the effects of drug abuse on work performance of employees in selected star rated hotels at the Kenyan Coast. The objectives of this stud...
ABSTRACTKwara State in Nigeria is endowed with a rich culture, however its contribution to event tourism is not known. The purpose of the study was to determine the contribution of the cultural festival on event tourism development in Kwara state, Nigeria. The objectives of the study were: to profile cultural festival products and their effects to event tourism development, to establish the strategies adopted to create awareness on cultural festivals to develop event tourism and to evaluate t...
ABSTRACTThe purpose of this study is the need to address the global outcry on graduate unemployment with particular focus on Nigerian employability skills that underpin certification of the hospitality graduates feared not to have been optimally matched with the industry‟s expectations and entrepreneurial opportunities available at the grass root like Lokoja, the Kogi State capital. The study population (981) involved 55 employers and 283 employees in selected hospitality firms in Lokoja; 6...
ABSTRACTThe study was conducted in Nairobi National park in Nairobi County and focused on assessing youth travel as potential market segment for the tourism industry in Kenya. Exploratory and descriptive survey design was adopted in this study using a sample size of 140 that was selected using purposive sampling from the youth population of 1,319,131 aged between 15-30 years. The study used secondary and primary data to achieve the objectives of the study. Data was collected using semi-struct...
ABSTRACT Employee retention is one of the main challenges faced by hospitality industry. In today’s growing competitive global economy, retaining the intellectuals is one of major concern encountered by most industries. However, it still remains one of the understudied issues by the organizations and human resource. Generally the employees leave the organization because of the job dissatisfaction of pay, job interest, job attractiveness, pleasant working condition, nature of job, job ...
ABSTRACT Kenya’s hospitality sector operates in a very competitive environment leading to business instability. Thus there was need to assess whether customer relationship initiative would be a means of influencing loyalty in accommodation facilities in Masai Mara National Reserve (MMNR) as an issue of concern in research, policy and practice. In particular, the study sought to establish the trust level of guests on tourist accommodation facilities in MMNR, examine the intensity of co...
ABSTRACT Household food security has been the subject of many studies, majority of them focusing on members of the household other than women. The purpose of this study was to investigate household’s food security status and dietary micronutrient intake. It targeted mothers. The study was carried out in dry and wet seasons in Kangai and Mutithi locations of Mwea West Sub County, Kenya. Data were collected on socio demographics/ economics characteristics of the mothers as well as their...
ABSTRACT Many countries in developing world have turned to tourism as a tool for sustainable development. Community participation is a crucial element to the success of tourism development. The level of success of tourism within a community is dependent upon the degree of resident‟s involvement and participation. The purpose of this study was to assess the contribution of soapstone handicraft tourism industry in Tabaka in Kisii County. The objective of the study was to investigate the...
ABSTRACTSocial Media has become a good marketing and quality management tool for restaurants and other hospitality sectors. Restaurants continue to be a difficult place for entrepreneurs to explore business opportunities, but by understanding common challenges, owners may be able to develop unique strategies to increase their chances of success on maintaining customer relationship. The major aim of the study was to identify how acceptable social media is in creating restaurant employees and c...
ABSTRACTWaste generation and unsustainable waste management practices are among the reasons for environmental degradation with all of its attendant negative implications. Hotels are responding to the global challenge of mitigating the effects of environmental degradation by innovatively moving away from the traditional methods of waste management such as wastefulness, waste land filling and waste burning to more sustainable methods such as waste avoidance, reduce, reuse, recycle and more rece...
ABSTRACTThe hotel industry’s growth has been felt globally. Due to its immense growth, it hastherefore attracted both skilled and semi-skilled personnel to work in the laborintensive industry. Being an industry that requires fast and efficient services, there is aneed for the hotel industry to establish the factors that may affect its frontlineemployees’ job involvement. This is due to the fact that, hotels rely heavily onworkforce as an important component for service delivery. Thu...
ABSTRACT The market of tourists with disabilities is rapidly growing globally but little is known about tour guides experiences with people with disabilities. The group consists of a sizeable and escalating percentage of the travel market, implying that there is need for the tour guiding industry to have the capability to cater for them. The study aimed at identifying the experiences that tour guides had when guiding tourists with disabilities, the challenges that they faced and the con...
ABSTRACTKenya has been slow in adjusting to the external hospitality environment and adoptingcompetitive marketing strategies as evidenced by the higher growth of tourism in competitorcountries. Marketing models such as the four P’s which were developed for monopolieswithin the manufacturing industries of developed countries and overlook modern consumertrends such as guests’ experiences are however being used by hotels in Kenya which operatein a monopolistic and perfectly competitive serv...
ABSTRACT Female employees in the hotel industry are sometimes unable to compete with their male counterparts on an equal level due to several visible and invisible barriers and challenges such as the demands of marriage and motherhood, gender and sex discrimination, sexual harassment among others. In Ghana very little is known about the problems females face in the hotel industry and how these create challenges for them. This study therefore explores prospects and challenges that prev...