IMPACT OF SECRETARIES IN IMPROVING THE QUALITY OF SERVICES IN GOVERNMENT PARASTATALS IN ENUGU URBAN. A CASE STUDY OF NEPA ENUGU.

ABSTRACT

Generally, our society today tends to misunderstand who a secretary is and his impact in improving the quality of services rendered by both government parastatals and private sector.

As a result secretaries are looked upon and neglected because the society assume that their duties goes beyond typing and writing shorthand.

In this project, the researcher aims at finding and investigating their impact in improving the qualities of services rendered by government parastatals and find out what hinders them from performing effective functions. And that both public and private sectors can perform without effective secretary.

During data collection, the study was restricted to only one government parastatal (NEPA) where questionnaires was administered to confidential and general secretaries selected at random and numbering thirty (30).

Analysis of their responds shows that secretaries contributes a lot in improving the quality of services rendered by government parastatals so that researcher concluded by recommending that secretaries should be cared for, be encouraged and remunerated in form of training to enable them advance in their career.

TABLE OF CONTENTS

Title pagei

Approval pageii

Dedicationiii

Acknowledgementiv

Table of Contentv

List of Tableviii

Abstractsix

CHAPTER ONE

1.0Introduction1

1.1Background of the Study1

1.2Statement of the Problem4

1.3The objective of the Study5

1.4Significance of the Study6

1.5Limitation of the study7

1.6Research Question7

1.7Definition of Terms8

CHAPTER TWO

2.0Review of related literature9

2.1Definition of the Secretary9

2.2What a government Parastatalsis15

2.3The impact of Secretaries in improving

the quality of services.16

2.4The Peculiar Problems Secretaries Encounter17

2.5Difference between a secretary and a Typist18

2.6Summary of related literature19

CHAPTER THREE

3.0Methodology21

3.1Research Design21

3.2Area of Study21

3.3Population of the Study21

3.4Sample and Sampling Techniques22

3.5Instrument for Data Collections22

3.6Validation of Instrument23

3.7Reliability of the Instrument23

3.8Method of Data Collection23

3.9Method of Data Analysis24

CHAPTER FOUR

4.0Data Presentation and Result25

4.1Summary of Results.31

CHAPTER FIVE

5.0Discussion, Implication and Recommendation33

5.1Discussion of Results33

5.2Conclusions34

5.3Implication of the Result34

5.4Recommendation35

5.5Suggestions for further Study36

5.6Limitations of the Study36

References37

Appendix38

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APA

Ugwu, A. (2018). IMPACT OF SECRETARIES IN IMPROVING THE QUALITY OF SERVICES IN GOVERNMENT PARASTATALS IN ENUGU URBAN. A CASE STUDY OF NEPA ENUGU.. Afribary. Retrieved from https://afribary.com/works/impact-of-secretaries-in-improving-the-quality-of-services-in-government-parastatals-in-enugu-urban-a-case-study-of-nepa-enugu-8122

MLA 8th

Ugwu, Anderson "IMPACT OF SECRETARIES IN IMPROVING THE QUALITY OF SERVICES IN GOVERNMENT PARASTATALS IN ENUGU URBAN. A CASE STUDY OF NEPA ENUGU." Afribary. Afribary, 29 Jan. 2018, https://afribary.com/works/impact-of-secretaries-in-improving-the-quality-of-services-in-government-parastatals-in-enugu-urban-a-case-study-of-nepa-enugu-8122. Accessed 25 Apr. 2024.

MLA7

Ugwu, Anderson . "IMPACT OF SECRETARIES IN IMPROVING THE QUALITY OF SERVICES IN GOVERNMENT PARASTATALS IN ENUGU URBAN. A CASE STUDY OF NEPA ENUGU.". Afribary, Afribary, 29 Jan. 2018. Web. 25 Apr. 2024. < https://afribary.com/works/impact-of-secretaries-in-improving-the-quality-of-services-in-government-parastatals-in-enugu-urban-a-case-study-of-nepa-enugu-8122 >.

Chicago

Ugwu, Anderson . "IMPACT OF SECRETARIES IN IMPROVING THE QUALITY OF SERVICES IN GOVERNMENT PARASTATALS IN ENUGU URBAN. A CASE STUDY OF NEPA ENUGU." Afribary (2018). Accessed April 25, 2024. https://afribary.com/works/impact-of-secretaries-in-improving-the-quality-of-services-in-government-parastatals-in-enugu-urban-a-case-study-of-nepa-enugu-8122

IMPACT OF SECRETARIES IN IMPROVING THE QUALITY OF SERVICES IN GOVERNMENT PARASTATALS IN ENUGU URBAN. A CASE STUDY OF NEPA ENUGU.

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