BANKING: It is an institution established for the purpose of rendering retail banking services at a profit.
Improving customer services in Nigeria banks: Banking in Nigeria has grown beyond the variety of banks increased. Competition as a result banks were forcved to be in no value and services oriented. But this high rate of growht at the banking industry has yielded to some undisirable side effect amongst these is the lossof professionalism in the services at banks to their customers. This is one of the major problem facing our banking system in Nigeria today. This is one of banking malfeasonce but loss of professionalism in the sercise of banks to their customer was chosen in order not to deviate from the scope an limitations of his research work.
The solution to this problem lies with the management to regain the expected professionalism whichshould be exercised by banks dealing with their customer. The managegment ccan only achieve this by using any possible strategy to ensure that customer sensises in Nigeria commercial bankd their aims at determining the relationship that exist beween commercial banks and their variaouscustomers. This relationship must be cordial to ensure an atmosphere that is smooth enough for business transactions.
This works gives a true description of the right, duties and responsibilities of commercial bank to their customer. It also highlighted on circumstances under which the bank can desclose information about he customere is also pinpoited. This piece of ork also treated the measure to be ken to ensure that customer services in such area as staff and so on can be improved.
Further steps is to creating awareness as regard to the problemsassociated without commercial bank the cause of these problem and the possible ways of solving them. Banks start to derive a lot of benefits from the improvement of customers satisfactory services at all times
TABLE OF CONTENTS
Title pageii
Approval pageiii
Dedicationiv
Acknowledgementv
Proposalvi
Table of contentsvii
CHAPTER ONE
Introduction1
1.1Background of the study2
1.2Statement of the problem3
1.3Objective of the study4
1.4Significance of the study4
1.5Scope of limitation5
Reference6
CHAPTER TWO
Literature review related7
2.1Services rendered by the Nigerian commercial banks8
2.2Relationship between banker and customer10
2.3Circumstances under which the bank may11
2.4Right and duties of commercial banks 11
2.5Right and duties of customer12
Reference14
CHAPTER THREE
Research Design and Methodology15
3.1Sources of data15
3.2Location of Data15
CHAPTER FOUR
Finding17
CHAPTER FIVE
Conclusion and recommendation19
5.1Recommendation19
5.2Conclusion20
Bibliography21