TABLE OF CONTENTS
DECLARATION .................................................................................................................... i
APPROVAL ........................................................................................................................... ii
DEDICATION ...................................................................................................................... iii
ACKNOWLEDGEMENT .................................................................................................... iv
LIST OF ABBREVIATIONS ................................................................................................ v
ABSTRACT .......................................................................................................................... ix
CHAPTER ONE .................................................................................................................... 1
INTRODUCTION ................................................................................................................. 1
Background of the study ........................................................................................................ 1
Historic Background of the organization (KCB) ................................................................... 2
Statement of the problem ....................................................................................................... 3
Purpose of the study ............................................................................................................... 4
Research objectives ................................................................................................................ 4
Research questions ................................................................................................................. 4
Scope of the study .................................................................................................................. 4
Significance of the study ........................................................................................................ 5
Conceptual framework ........................................................................................................... 6
CHAPTER TWO ................................................................................................................... 7
LITERATURE REVIEW ...................................................................................................... 7
Concepts and ideas from experts and authors ........................................................................ 7
Infonnation Technology infrastructure .................................................................................. 7
Multinational Corporation ................... : .................................................................................. 8
Theoretical review .................................................................................................................. 9
Impacts of Infonnation technology ...................................................................................... 11
Success of Multinational corporations ................................................................................. 12
Related studies ..................................................................................................................... 12
The imp01iance of Information technology in Multinational corporations ......................... 13
Drawbacks of Information technology in Multinational corporations ................................. 15
CHAPTER THREE .............................................................................................................. 16
RESEARCH METHODOLOGY ......................................................................................... 16
VI
Research design .................................................................................................................... 16
Study Population .................................................................................................................. 16
Sample size .......................................................................................................................... 16
Sampling procedure ............................................................................................................. 16
Research instrument ............................ : ................................................................................ 17
Validity of the instrument .................................................................................................... 17
Research procedure .............................................................................................................. 17
Data analysis ........................................................................................................................ 17
Limitations of the study ....................................................................................................... 18
CHAPTER FOUR ................................................................................................................ 19
ANALYSIS, INTERPRETATION AND PRESENTATION OF DATA ........................... 19
Introduction .......................................................................................................................... 19
Profile of respondents .......................................................................................................... 19
Table 1.1 Gender characteristics of respondents ................................................................. 19
Fig 1.1 Bar graph representing Gender characteristics of respondents ................................ 19
Table 1.2 Age characteristics of respondents ....................................................................... 20
Fig 1.2 Pie chrut showing the percentages of age bracket ofrespondents ........................... 20
Table 1.3 Education levels of respondents ........................................................................... 21
Fig 1.3 Bar graph showing Education level ofrespondents ................................................ 21
Table 1 .4 Working experiences ofrespondents ................................................................... 22
Fig 1.3 Bar graph showing Education level ofrespondents ................................................ 23
Description of the Independent Variable ............................................................................. 24
Table 1.4 Information Technology level in Multinational corporations .............................. 24
Description of Dependent Variable ...................................................................................... 25
Table 1.5 Successes in Multinational Corporations ............................................................. 26
Relationship between Information Technology ru1d Success of Multinational Corporation in Kenya
Commercial Bank branches in Kampala, Uganda .............................................................. 27
Table 1.6 Relationship between Information Technology and Success of Multinational Corporation
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CHAPTER FIVE .................................................................................................................. 28
SUMMARY OF FINDINGS, CONCLUSION AND RECOMMENDATIONS ................ 28
Introduction .......................................................................................................................... 28
Vil
Summary of findings ............................................................................................................ 28
Conclusions .......................................................................................................................... 29
Recommendations ................................................................................................................ 30
Areas for finiher research .................................................................................................... 30
REFERENCES ..................................................................................................................... 31
APPENDIX A: TIME FRAME OF THE STUDY .............................................................. 33
APPENDIX B: BUDGET OF THE STUDY ....................................................................... 34
APPENDIX C: RESEARCH INSTRUMENT/QUESTIONNAIRE ................................... 35
ABSTRACT This study focused on finding out the Impacts of Information Technology to the success of Multinational Corporations. Research was conducted through different research method3 both p1imary and secondary so as to collect detailed and comprehensive data. The research considered Kenya Commercial Bank (KCB) as a sample. The study revealed that multinational c01poration like Kenya Commercial Bank (KCB) has been attaining success in growth, expansion, diversification and increase in profits margins due to the embracement of infonnation technology infrastmctures. The aim of this study is to research the relationship between information teclmology (IT) investment level and efficiency in conducting banking activities, IT at decision making process, future orientation, technology orientation and firm performance in the comprehensive competitive environment. As per this aim, I researched the related literature and after developing a research model and hypotheses, I made numerous analyses. The data of this study were mainly obtained from Kenya Commercial bank (KCB) and prutly some different Multinational Companies in East Afiican region. In accordance with literature, the findings of this study showed that IT investments are vital component of finn performru1ce. If firms manage IT investments successfully, they will enhance firm pe1fo11nance ru1d thereafter success. Moreover, the study enlightens the success of Kenya Conm1ercial bank (KCB) and relates the success to the embracement of IT infrastmctures. Despite the challenges and 1isks in the brulking sector Kenya Commercial bank (KCB) has managed to out compete other financial institutions and emerge the bank with lru·gest branch network ru1d capital base in the region with all branches across the borders linked together to provide real time brulking services to its customers. With this runazing strategy, Infonnation Technology has facilitated the linkage and integration to supp01t real-time banking across borders in the region.
YUSUF, A (2022). Information Technology and Success of Selected Multinational Corporations in East Africa. Afribary. Retrieved from https://afribary.com/works/information-technology-and-success-of-selected-multinational-corporations-in-east-africa
YUSUF, ADAM "Information Technology and Success of Selected Multinational Corporations in East Africa" Afribary. Afribary, 25 Jul. 2022, https://afribary.com/works/information-technology-and-success-of-selected-multinational-corporations-in-east-africa. Accessed 19 May. 2024.
YUSUF, ADAM . "Information Technology and Success of Selected Multinational Corporations in East Africa". Afribary, Afribary, 25 Jul. 2022. Web. 19 May. 2024. < https://afribary.com/works/information-technology-and-success-of-selected-multinational-corporations-in-east-africa >.
YUSUF, ADAM . "Information Technology and Success of Selected Multinational Corporations in East Africa" Afribary (2022). Accessed May 19, 2024. https://afribary.com/works/information-technology-and-success-of-selected-multinational-corporations-in-east-africa