Job Design and Staff Morale in Selected Banks in Embu County, Kenya.

ABSTRACT

This study finds out influence of job design on staff morale in the banking industry of Embu County. The study has its background on the fact that the aim of job design is to satisfy the requirements of organization for productivity, operational efficiently and quality of products or services and that it also aims to satisfy the needs of individual. The author’s main purpose was to investigate the influence of job design on staff morale in the banking industry. Although the population studied is from one locality, the findings of the study will be used by banks within Embu County as they are representatives of others. The literature review of this study was to examine past studies done in the areas of job enrichment, job enlargement, job rotation and autonomous work groups. The study adopted a descriptive research. Data was collected and analyzed for purpose of describing current situations. Simple random sampling design was used to obtain a sample. Questionnaire was used to collect the data from the selected respondents. The target population was 840 employees within the county; accessible population was 360 employees in Banks in Embu Town and a sample size of 189 employees. The study found that banks have different description of the jobs which had both positive and negative impact of the morale of their employees (mean = 3.3425). The study also found that their existence a significant relationship between the job design and the employees morale in selected banks within Embu County, where r = 0.452 and the significance value = 0.000 < 0.5. The study conclude that job design and employees morale in banks within Embu County are correlated with one another and that job design has more negative impact to the morale of the employees which consequently affects their productivity and satisfaction. The study recommends that Future research could replicate this study and investigate the impact of job design on staff morale in banking industry in other County. Comparisons could then be made to determine whether the differences exist regarding the impact of job design on employees’ morale. 

TABLE OF CONTENTS

CHAPTER

ONE: THE PROBLEM AND ITS SCOPE 1

Background of the study 1

Statement of the problem 2

Purpose of the study 2

General Objectives 3

Specific objectives 3

Research Questions 3

Hypothesis of the study 3

Scope of the Study 4

Geographical Scope 4

Theoretical Scope 4

ContentScope 4

Time scope 4

Significance of the study 4

Operational definitions of terms 5

TWO: REVIEW OF RELATED LITERATURE 6

_Concept, Ideas, Opinion for Authors/ Experts 6

_Theoretical Perspectives 15

THREE: METHODOLOGY 20

Research Design 20

Study Population 20

Sample size 21

Sampling procedures 21

Research instruments 22

_Contents Validity and reliability 22

Data gathering procedure 22

Data analysis 23

Ethical Consideration 23

Limitation of the Study .24

FOUR: PRESENTATION, ANALYSIS AND INTERPRETATION OF DATA 25

The demographic characteristics of respondents 25

The description of the constituency of the Job design 27

The description of the effect of Job design in selected banks 28

The description of the effect ofjob design on the morale of employees 30

The relationship between job design and the morale 34

FIVE: PRESENTATION, ANALYSIS AND INTERPRETATION OF DATA 

FINDINGS 38

CONCLUSIONS 40

RECOMMENDATIONS 41

REFERENCES

APPENDIX

TRANSIMITAL LETTER FOR THE RESPONDENTS

Clearance from Ethics Committee

Acceptance Letter

INFORMED CONSENT I

QUESTIONNAIRE iii

BUDGET viii

TIME SCHEDULE ix

_CURRICULUM VITAE x