Job Satisfaction And Employee Performance Within The Telecommunication Industry In Kenya: A Case Of Airtel Kenya Limited

ABSTRACT

The issue of employee satisfaction has been momentous in recent times to the development and accomplishment of organizations‟ goals and objectives. This research study aims at investigating the factors that affect employee satisfaction at Airtel Kenya Limited. Specifically, the study seeks to investigate the influence of talent development on employee satisfaction, to establish the extent to which reward influences employee satisfaction; establish the influence of organizational structure on employee satisfaction and investigate the influence of organizational commitment on satisfaction of employees. Theoretical and empirical studies will be reviewed to assess the factors likely to affect employee retention The study will adopt descriptive research survey, A sample size of 50 employees will be taken for the research study, representing 20% of an entire population of 250. Data for the study will be collected primarily through semi-structured questionnaire. The study will adopt descriptive statistics analytical techniques to analyze the variables, using Statistical Program for Social Sciences (SPSS). Statistical instrument to be used for the research analysis will mainly be inferential statistics, specifically correlation matrix and multiple regression analysis. The researcher will employ the survey strategy for the study. This strategy is proposed because it allows the collection of a large amount of data from a sizable population in an economical manner. The study will employ descriptive statistics method for presenting and summarizing bio-data. Findings would be reported in the form of tables and figures and appropriate recommendations given.